The Public Utilities Department is in alignment with the City’s Strategic Plan Priorities and Strategies. Departmental performance measures include key performance indicators (KPIs) that track progress toward short-term goals. The Public Utilities Department demonstrates the impact of their activities on the achievement of immediate goals, helping city officials make informed decisions about funding and resource allocation for the long-term goals. The long-term goals, performance measures will involve tracking trends and outcomes over a more extended period particularly the emphasis on Competent and Effective Government, Goal #3 revolves around delivering quality and cost-effective public services. Here are the objectives outlined:
Enhancing Operational Excellence: The Public Utilities Department remains dedicated to refining its operational processes. This involves ongoing research into methodologies that can amplify efficiency and efficacy across drafting, GIS, engineering, project management, and design functions.
Technology Innovations: Improving customer service, and increasing the number of new, more efficient water reading units installed. A two-pronged approach includes amping up customer service experiences and increasing the integration of advanced water reading units. These new units promise enhanced efficiency and accuracy. The department has been at 100% radio frequency since 2023.
Teamwork Makes a Difference: Collaboration with other City departments, agencies, and partners to share ideas, resources, and creative solutions for public services. Evaluating and Adapting: They're always checking how well their plans work. They gather feedback, study outcomes, and adjust their strategies to keep improving service quality. Implementing best practices and technologies regarding billing and revenue collection.
Thinking Green: Focusing on environmentally friendly practices (paperless billing). Department explores eco-friendly solutions that align with the City's sustainability goals.
Professional Customer Service: Implementing best practices and technologies regarding billing and revenue collection. The Department is committed to keeping up with the latest industry practices and technologies when it comes to billing and revenue collection. Whenever feasible, these cutting-edge solutions will be put into action to improve overall operations. Friendly customer service is all about making your experience positive, easy, and enjoyable. When you reach out for help with your utility needs, you can expect a warm and welcoming interaction from our dedicated team.
The annual review outcome for the Public Utilities department reflects effective management and provision of essential services to the community.
Following are the points of the Public Utilities Department annual review, required by the City's policies and regulations:
Reliable Service Delivery: The Department consistently provides reliable water and sewer services to residents and businesses without significant interruptions.
Timely and Accurate Billing: The Department consistently generates accurate utility bills and ensures they are delivered to customers on time.
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