The Development Services Department (comprised of the Business Tax Receipt and Planning Divisions) aligns with the City's Strategic Plan, emphasizing Competent and Effective Government, a Planned and Secure Future, and a High-Quality Lifestyle. The Department is committed to achieving diverse and impactful goals that contribute to the City's overall vision.
To ensure progress and accountability, the Department employs key performance indicators (KPIs) to monitor short-term goals. These KPIs enable the Department to demonstrate the immediate impact of its activities, providing city officials with actionable insights for informed funding and resource allocation decisions. For long-term goals, performance measures focus on analyzing trends and outcomes over an extended period, ensuring sustained progress toward the City's strategic objectives.
In alignment with Goal #2—boosting the local economy—and Goal #3—delivering outstanding public services—the Department takes a proactive approach in pursuing the following objectives:
Enhanced Customer Experience: Prioritizing customer satisfaction through streamlined interactions and thoughtfully designed services that enhance user experience.
Online Permitting: Leveraging technology to facilitate online permitting requests, making the process more accessible, efficient, and convenient. This modernization supports the City's goals of Competent and Effective Government and High-Quality Lifestyle.
Positive Economic Impact: Simplifying permit acquisition processes to attract businesses and investment, contributing to the City's economic growth and the achievement of Goal #2.
Budget-Conscious Approach: Streamlining processes to balance quality and cost-effectiveness, aligned with Goal #3, ensuring better value for City residents without compromising service excellence.
Continuous Improvement: Committed to ongoing feedback and evolution, the Department continuously refines its services, processes, and technologies to better serve both residents and businesses.
Customer Satisfaction: Achieving high levels of customer satisfaction reflects the Department's responsiveness, helpfulness, and user-friendliness.
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