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5.7 As well as proactive communication and managing media relations, the Communications Officer also advises on and deals with reactive enquiries from journalists on behalf of the Council.
5.8 Journalists can expect us to:
- foster a cooperative, courteous and mutually beneficial relationship
- regard them as partners in providing people with timely, accurate information
- make every effort to assist them with their requests and enquiries
- Councillor's or staff leading on a project may engage with the press directly
5.9 The Council expects to be reported fairly and accurately and given a reasonable opportunity to reply to media enquiries.
6 Language Styles
6.1 In the event that the Communications Officer is unable to communicate vital information, the following language styles should be applied to keep page styles and information consistent:
6.1.1 Newquay Town Council
- Usually informs people what the Town Council have been working on
- Committee Meeting dates
- Can be used to provide regular updates on all Town Council services (for example the Environment, Facilities, Corporate and CCTV Services)
- End posts with relevant hashtags (on Instagram only)
6.1.2 Visit Newquay
- Posts can be informal, friendly, fun
- Share photos and videos
- Blogs
- Promote members
- Any relevant tourist information
- End posts with relevant hashtags (on Instagram only)
6.1.3 Newquay Town Council Events
- Posts can be informal, friendly, fun
- Share photos and videos from our events
- Lead up to events – post our watermarked photos with captions to promote the event
- Updates from entertainers/bands
- Any relevant info regarding events