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5.7 As well as proactive communication and managing media relations, the Communications Officer also advises on and deals with reactive enquiries from journalists on behalf of the Council.
foster a cooperative, courteous and mutually beneficial relationship
regard them as partners in providing people with timely, accurate information
make every effort to assist them with their requests and enquiries
Councillor's or staff leading on a project may engage with the press directly
5.9 The Council expects to be reported fairly and accurately and given a reasonable opportunity to reply to media enquiries.
6.1 In the event that the Communications Officer is unable to communicate vital information, the following language styles should be applied to keep page styles and information consistent:
6.1.1 Newquay Town Council
Usually informs people what the Town Council have been working on
Committee Meeting dates
Can be used to provide regular updates on all Town Council services (for example the Environment, Facilities, Corporate and CCTV Services)
End posts with relevant hashtags (on Instagram only)
Posts can be informal, friendly, fun
Share photos and videos
Blogs
Promote members
Any relevant tourist information
End posts with relevant hashtags (on Instagram only)
Posts can be informal, friendly, fun
Share photos and videos from our events
Lead up to events – post our watermarked photos with captions to promote the event
Updates from entertainers/bands
Any relevant info regarding events