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3.3 Internal Communications

Internal communications play a key role in ensuring staff and Councillors keep in touch with the Town Council's plans and priorities, and the challenges ahead. Employees need to understand how their actions contribute to the overall achievement of priorities and how their behaviour affects the way the organisation is perceived internally and externally.

Our internal communications targets will include:

• Publication of the internal newsletter, published 2 times a year
• Weekly office meetings
• We use Microsoft systems to engage with staff and will continue to build on this once we have a HR Officer in post.
• Regular all-staff/Councillor emails
• In-house posters of staff and members
• Committee Clerks to share Committee meeting minutes to all staff and council members
• Corporate Service Manager will attend manager meetings and report anything that needs to be publicised to the Communications Office
• Microsoft Teams – an online method of communication and forum for direct contact of Staff. As well as a platform to advertise events and suggest good ideas.

4 Events Support

4.1 The Communications Officer is to work in collaboration with the Events Coordinator to promote Town Council events. This will focus on:

4.1.1 Creating posters, leaflets and banners

4.1.2 Advertising on social media

4.1.3 Issuing press releases before and after

4.1.4 Taking photos and regularly updating social media during the event if possible

4.1.5 Uploading events photos to social media and the website

Newquay Town Council – Office Policy/Procedure Document