Applicants under 18 years of age, except in specialist accommodation schemes where effective support is in place, in general needs homes let as part of specific previously agreed project partnerships with some LAs and those with an Equitable Tenancy agreement.

Applicants subject to immigration control or a person from abroad unless they are a qualifying person. A right to rent check will be completed for every applicant.

Applicants or members of their family who have caused anti-social behaviour either in or around one of our properties or another landlord's properties. Further details on our approach to anti-social behaviour are set out in our Anti-Social Behaviour and Hate Crime Policy.

Applicants with outstanding debts to us, another registered provider or local authority because of failure to pay rent, court costs, rechargeable repairs or any other housing related debt.

Applicants where there have been previous breaches of tenancy or licence through non-payment of rent.

Applicants who cannot demonstrate that they can sustain a tenancy or licence because they cannot afford to pay the rent. We will carry out affordability assessments for all our applicants ensuring that we support the applicant to maximise their income. If it is apparent that an applicant cannot afford the rent for a property, a tenancy or licence will not be offered. If this is the case, we will give advice about potential alternative solutions that may be available to them.

Owner-occupiers / leaseholders except where housing needs are not being met and there are exceptional circumstances.

Where the accommodation we offer does not and cannot reasonably meet an applicant's support needs or applicants demonstrate that they need a higher level of support which we or another provider cannot reasonably facilitate.