Discretionary moves will be agreed by the Neighbourhood Services Manager, a senior Manager in Care and Supported Housing, the Head of Allocations and Lettings or the Lettings Manager

Prior to a discretionary move we will explore other available options, which may be more effective solution and less disruptive.

3.7.3 Offers of accommodation (Emergency Transfers and Discretionary Moves)

Once approved the alternative accommodation will be provided as quickly as possible.

Customers will be offered housing in any area that removes them from the situation of immediate risk. Unless the customer is moving due to under-occupation we will offer customers one property that is the same size and type as their current home. We will not offer a discretionary move to a home bigger than the customer's current home.

If customers refuse an offer of accommodation without good reason they may be removed from the emergency transfer and discretionary move process.

3.8 Access to Housing

3.8.1 Requirements

All our tenants and licensees must agree, and have arrangements in place, to:

• Pay their rent by direct debit on a date agreed.
• Agree to have an image of themselves uploaded onto our database as part of our sign-up process.
• Agree to our information sharing protocol.
• Not be subject to restricted access to housing as detailed in section 3.8.2 below.
• Have participated in any pre-tenancy or licence programme that they have been referred to.
• Participate in any support arrangements as identified or as a requirement of specific schemes.
• Make payments in accordance with our tenancy and licence agreements.

Prior to an authorised officer signing either a tenancy or licence agreement the individual officer must have evidence that these undertakings are in place, including evidence of any advance rent payment.

POLICY Version: V6.0 Date: November 2025

[Lettings Policy] Lead Officer: Peter Gill Page 7 of 12 UNCONTROLLED WHEN PRINTED Approved at/by: BOARD Date of review: November 2028

Approved at/by: BOARD Date of review: November 2028