We may need to rehouse customers due to the demolition or refurbishment of their home. We will ensure that customers affected by such schemes are offered rehousing that is fair and timely to ensure schemes are not delayed. Where a permanent move is required, we will award statutory compensation where appropriate and may consider discretionary compensation dependant on individual circumstances.
3.7 Housing for people at risk (emergency transfers and discretionary moves)
In certain situations, there may be an urgent need for a customer to be rehoused and it may not be possible to rehouse the household within our normal arrangements.
We are not able to facilitate moves where there is a market or intermediate market rent, Rent to Buy in place or from shared ownership properties. We may also not able to facilitate a new move where new members have been invited to join the original household as detailed in the tenancy agreement.
3.7.1 Emergency Transfers
Emergency Transfers will be considered where circumstances threaten the life or safety of the household if they remained in the property. We will work with statutory partner organisations to confirm the circumstances and severity of the situation and to ensure our decisions are appropriate.
If we are unable to obtain any supporting evidence from external agencies or professionals, it is unlikely that we will award an emergency transfer.
This will only be facilitated when alternative accommodation is available. Emergency transfers will be agreed by the Neighbourhood Services Manager.
3.7.2 Discretionary Moves
Discretionary moves may be considered where there are circumstances that seriously impact on the health or wellbeing of the customer, or other household members, if they were to remain in the property. This would be for example when a household needs to move due to a medical condition which will cause permanent damage or disability if they do not move.
We may also use discretionary moves where this would make best use of stock – for example extreme under-occupancy.
POLICY
[Lettings Policy] Lead Officer: Peter Gill Page 6 of 12 UNCONTROLLED WHEN PRINTED Approved at/by: BOARD Date of review: November 2028
Version: V6.0 Date: November 2025
Approved at/by: BOARD Date of review: November 2028