The exception to this is customers who live in properties in the following circumstances:

• Immediate Market Rent
• Next Steps and Rough Sleepers schemes

The above will be offered an assured short-hold tenancy.

3.4 Transfers

Citizen does not operate its own housing transfer policy. Instead, we direct customers who wish to move to their local authority's choice-based lettings allocation system. However, in exceptional circumstances, we may consider either an Emergency or Discretionary move in line with this policy.

Applicants will only be considered for an offer of alternative accommodation through choice-based lettings where they:

• have no outstanding rent, court costs or rechargeable debts
• have maintained the property in good condition
• have complied with the terms of their tenancy
• cannot afford or readily obtain housing on the open market

3.5 Temporary Moves

There may be occasions where customers are moved from their homes either on a temporary or permanent basis due to emergency or major work required at their home. When assessing temporary or permanent moves, the needs of the customer and any vulnerabilities will be taken into consideration.

Temporary moves will be identified and agreed by maintenance operation and asset management managers and are identified as;

• Awaab's Law Hazards – Statutory temporary moves
• Major works – planned temporary moves
• Major incidents – reactive temporary moves

If a hazard is identified in a property under Awaab's law and we are unable to complete the relevant safety work within the initial remediation period (5 working days from the completion of the investigation that identified the hazard for a significant hazard or 24 hours for an emergency hazard) we must provide suitable alternative accommodation, refer to 3.5.1 below.

POLICY Version: V6.0 Date: November 2025

[Lettings Policy] Lead Officer: Peter Gill Page 4 of 12 UNCONTROLLED WHEN PRINTED Approved at/by: BOARD Date of review: November 2028

Approved at/by: BOARD Date of review: November 2028