CITIZEN

  • provide services that support and enable access to appropriately sized accommodation therefore reducing under-occupancy and overcrowding.
  • let properties quickly and appropriately, minimising the number of empty properties, meeting demand and maximising rent income.
  • provide good quality homes which are ready to let.
  • cooperate with the local authorities, to meet local housing need. Where we have nomination agreements in place we will continue to work in partnership.
  • ensure services are responsive and that we work within, ensuring equal opportunities for all applicants for housing.
  • consider reasonable adjustments and where appropriate, signposting to other agencies that may be able to deliver the support
  • ensure that customers understand their rights and responsibilities with regards to their tenancies.

This policy meets the requirements of UK legislation and the Regulator for Social Housing Consumer Standards (for more information see our Tenancy Management Policy). In developing this policy, we have also considered the relevant local authority tenancy strategies for areas in which Citizen owns homes.

3.2 Tenure

We offer a range of tenancy and licence types. The type offered will be determined based on factors such as whether the applicant has previously held a tenancy or licence, their homelessness status if they are in temporary accommodation, and the nature of the accommodation they are being housed in. Full details of the tenancy and licence types we offer are provided in our Tenancy Management Policy.

3.3 Starter tenancies

New customers in general needs and retirement living homes who have not held a secure tenancy or an assured periodic tenancy with any local authority or registered provider, or an assured shorthold tenancy with us, will be offered a 12-month starter tenancy, this will be an assured shorthold tenancy.

POLICY Version: V6.0 Date: November 2025

[Lettings Policy] Lead Officer: Peter Gill Page 3 of 12 UNCONTROLLED WHEN PRINTED Approved at/by: BOARD Date of review: November 2028

Approved at/by: BOARD Date of review: November 2028