Introduction .....1
Scope .....2
Policy Detail .....2
3.1 How we let our homes .....2
3.2 Tenure .....3
3.3 Starter tenancies .....3
3.4 Transfers .....4
3.5 Temporary Moves .....4
3.6 Permanent moves .....5
3.7 Housing for people at risk (emergency transfers and discretionary moves) .....6
3.8 Access to Housing .....7
3.9 Responding to offers of accommodation .....9
3.10 Tenancy Fraud .....9
3.11 Joint Tenancies .....10
3.12 Management of empty homes .....10
3.13 Exceptions .....10
3.14 Lettings to staff, board members and involved tenants .....10
3.15 Appeals and complaints .....11
Roles and Responsibilities .....11
Monitoring and Review .....12
Equality Impact Assessment .....12
Version control .....12
This policy outlines Citizen's approach to letting and re-letting homes that it owns or manages. It is designed to provide a clear framework that supports a responsive and equitable allocation of housing. The policy aims to ensure that homes are let in a way that reflects the individual's needs: considering their housing requirements, financial situation, and personal aspirations, while also promoting the sustainability of the communities in which Citizen operates.
POLICY
Version: V6.0
Date: November 2025
[Lettings Policy]
Lead Officer: Peter Gill
Page 1 of 12
Approved at/by: BOARD
Date of review: November 2028