The reason for the change in our process is to streamline how we will conduct our hotel searches to ensure we fulfill our duty of care as a professional booker of travel, to be clear and concise in the way that we recommend and match hotels to you and to ensure that you receive the service you expect!
This process is a benchmark only based on %'s of the review sites on the day that you confirm your hotel. Please be aware as with all reviews they are subject to change and we cannot be held responsible for these changes after the booking has been completed!
The process is how we have standardised our hotel bookings across the company and how we communicate to our customers to ensure we deliver the highest level of customer service. All correspondence will be done via email to ensure that we are completing all of our necessary duty of care checks.