Data contained in PNRs (Passenger Name Record) is generally retained for a period of 11 months for customer service purposes.
Data contained in PNRs expires on completion of the travel transaction.
Personal data may be stored in traveller profile records as requested by clients to facilitate current and future trips by clients. This data is expunged annually for clients who have not booked travel with STM in the preceding 3 years.
Data contained in PNRs expires on completion of the travel transaction.
Data contained in PNRs expires on completion of the travel transaction.
Boss is the WTCG in-house front, mid and back office processing system. We have identified the various tables and data sets where personal data may be stored. This data is retained securely for record keeping purposes only. Our data retention policy for personal data is 5 years post trip except where a traveller deletion request is received. The WTCG Directors consider this to be reasonable considering customer service and legal obligations.
Where you have explicitly consented at the time we collected your personal information or where we otherwise have a right to do so, we may also use your personal information to send you our Monthly Newsletters, Travel Alerts and other Marketing Communications, using third party email platform, MailChimp. If you choose to unsubscribe from Selective Marketing Communications your personal data will be deleted after 30 days of Selective Travel receiving this request.
Opting-in to Marketing Communications. When you opt-in to marketing communications we will ask you for the following personal details: name and email address. This information is then used to, where you have opted-in to receiving email newsletters and travel alerts.
WTCG use Realex for the credit card payment collection via a re-direct to a secure payments page. We do not store personal credit card info on behalf of clients.
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