Table 2. Data Retention and deletion timeframe.

Data TypeInternal RefIT SystemData Retention PeriodRationale
Corporate Traveller Profile Data*STMGDS Passenger Name Record (PNR)11 Months post trip except where client or traveller deletion request received.To enable post trip customer service, refunds etc.
Corporate Traveller Profile Data*STMGDS Profile System. Boss Profile System.5 years post trip except where client or traveller deletion request received.To facilitate current and future bookings from Clients.
Consol Traveller DataWTCGDS Boss48 hours post trip. 5 years post trip except where client or traveller deletion request received.To enable booking completion, APIS, ETA etc. For record purposes only.
Retail Traveller DataWTCGDS Boss11 months post trip. 5 years post trip except where client or traveller deletion request received.To enable booking completion, APIS, ETA etc. For record purposes and for specific marketing of relevant products to existing customers
Personal Traveller DataWTCGMicrosoft ExchangeEmails older than 12 months are archived.Reasonable timeframe to retain data / records in live system.
Personal Traveller DataWTCGMail StoreEmails are retained for 6 additional years.To comply with all legal and customer service obligations
Employee DataWTCGSage / MicropayData is archived after every tax year.To comply with legal and taxation obligations
Telephone Call recordingsWTC STMPBX System18 MonthsFor quality control and training purposes. To deal with customer service issues.
CCTV RecordingsWTC STMCCTV SystemApprox. 2 monthsFor office security purposes.

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