• Yellowstone (Spanish, Chinese, Vietnamese, German, Other Native American, and all other languages)
• Missoula (Spanish, German, Japanese, Chinese, French, and all other languages)
• Gallatin (Spanish, German, Japanese, French, Arabic, and all other languages)
• Flathead (Russian, Spanish, other Slavic, Chinese, Korean, and all other languages)
• Lewis and Clark (Spanish, German, African, Japanese, Scandinavian, and all other languages)

Refer to Appendix 1 and 2 for detailed information.

2. The frequency with which LEP individuals come in contact with the program. The department is currently assessing and will annually survey employees on the frequency of contact with LEP individuals within the program and will update the LEP plan accordingly.

3. The nature and importance of the program, activity or service provided by the program.

The department is currently assessing and will annually assess the nature and importance of various programs, services, and activities provided by the department. The department will use this information, along with demographic and geographic data, to determine an effective and meaningful approach to providing access to programs, services, and activities to the LEP population in Montana and develop and update an LEP communication plan, as needed.

4. The resources available to the recipient and cost.

The department will train appropriate staff on the importance of providing meaningful access to LEP individuals and to increase awareness of the following resources to provide meaningful access with no cost to the LEP individual:

• Multi-language flashcards (“ I Speak Cards”) to assist in identifying the appropriate language and interpreter as needed. Cost to the department: Minimal.
• Contracting with one of three telephone-based interpreting agencies available through a master agreement with the Western States Contracting Alliance. Visit http://www.naspovaluepoint.org/#/contract-details/59/contractors for additional information on telephone based