Case study 2 | Shirley's story

• Retired, low income, no savings
• Over-crowded, cold and draughty home, bills spiralling out of control

Page.9

• Abusive partner - but unable to leave

• Traditional preference for cash over digital payments
• Remote village with poor transport links
• Deteriorating health conditions, frequent no shows at hospital
• Digital exclusion prevents access to the GP surgery

Note: Photo for illustrative purposes only. Stock imagery used. Names and details have been changed to protect client confidentiality

Agenda Item

O