Case study 2 | Shirley's story
Retired, low income, no savings
Over-crowded, cold and draughty home, bills spiralling out of control
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Abusive partner - but unable to leave
Traditional preference for cash over digital payments
Remote village with poor transport links
Deteriorating health conditions, frequent no shows at hospital
Digital exclusion prevents access to the GP surgery
Note: Photo for illustrative purposes only. Stock imagery used. Names and details have been changed to protect client confidentiality
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