from 1 March 2020 to 28 February 2021 recognises that the GPhC responded and adapted well to the COVID-19 pandemic across the organisation. In connection with the GPhC's response to the pandemic, the PSA report noted that up-to-date information was frequently published online for registrants (pharmacists and pharmacy technicians) as well as for members of the public. It also highlighted the fact that we set up two additional registers and that work was carried out remotely where possible.
We met all the standards across four PSA categories:
However, three out of the five standards within the Fitness to Practise category were not met.
The PSA report acknowledged there had been efforts to address the previous concerns raised in the 2019/20 performance review, and that improvements had been made. The PSA also recognised that the pandemic had delayed the action plan put in place by the GPhC and had adversely affected how quickly concerns were progressed. We will continue to monitor these issues and provide updates to the Council on the effectiveness of the action we are taking to put them right.
the effectiveness of the action we are taking to put them right.
I propose over the coming year to take steps to address the above matters to further enhance our governance arrangements. I am satisfied that these steps will address the need for improvements identified in our review of effectiveness, and I will monitor their implementation and operation as part of my next annual review.