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we have taken steps to improve our processes and controls so that similar incidents do not happen in future.
In 2021/22, we received 192 information requests under the Freedom of Information and Data Protection Acts (we received 182 in 2020/21). We responded to all requests apart from one within statutory deadlines. We also received 10 requests relating to other rights of data subjects in data protection law, including requests for erasure (we received 13 in 2020/21).
Table 4: Number and type of information requests
| Information request type | Number in 2021/22 |
|---|
| FOI | 129 |
|---|
| DPA* | 29 |
|---|
| Subject access** | 34 |
|---|
DPA cases are ones when a third-party organisation makes a request for the personal data of an individual and we consider disclosure under the provisions in the Data Protection Act.
**Subject access requests are when someone asks us to disclose to them the information we hold about them. We aim to be as transparent as possible in these cases, but may not be able to provide all the information they ask for. For example, we may ‘redact’ (edit or remove) information that contains the personal data of other people.
In 18 cases we did not hold the information requested and three cases were closed because the requester either withdrew the request or did not respond to our request for proof of identity or other clarification. When we held the information, we disclosed it, either in full or in part, in 86% of our responses to requests. In most cases where we did not disclose information, it concerned the personal data of other people.
In 18 cases we did not hold the information requested and three cases were closed because the requester either withdrew the request or did not respond to our request for proof of identity or other clarification. When we held the information, we disclosed it, either in full or in part, in 86% of our responses to requests. In most cases where we did not disclose information, it concerned the personal data of other people.
We received eight requests to review a decision we had made about disclosure and in one case overturned our original decision and gave the requested information. We also partly amended our response in six other reviews. The Information Commissioner's Office assessed one complaint about our response to a request made in March 2021 relating to the registration assessment. We disclosed the relevant information in response to the Commissioner's Decision Notice of December 2021.