Corporate complaints received in 2021/22

Table 3: Complaints received in 2021/22

• –Six complaints were upheld. From all complaints – whether they are upheld or not – we look for anything that could help us to learn and improve, and we share it with the relevant teams. We also report it to our Council as part of the regular performance monitoring.

How we meet freedom of information and data protection legislation

Under the Freedom of Information Act 2000 (Fol), anyone can ask to see GPhC records. You can find out how to do this on our website.

• Our publication scheme follows the 'model publication scheme', revised and approved by the Information Commissioner (ICO) in 2014 for all health regulators. This commits us to publishing information routinely.
• As a registered data controller under the Data Protection Act 2018 (DPA), we collect, store and use personal data. We use this data for, for example, updating the register, dealing with concerns, compiling statistics and keeping our stakeholders up to date with information about the GPhC. We share personal data with other organisations in the public interest and to support our statutory role and responsibilities. You can find out more about how we use and protect personal data and the organisations we work with on our website.

During the year we continued to update our policies and working practices to keep to data protection legislation. Our employees and associates took part in annual training on data protection and information security.

During the year we continued to update our policies and practice to keep to data protection legislation. Our employees took part in annual training on data protection and information security.

We reported one personal data incident to the Information Commissioner's Office in the year. The Commissioner took no further action, but

General Pharmaceutical Council Annual report: annual fitness to practise report and annual accounts 2021/22