The GPhC's staff is headed by the chief executive and registrar. All senior leaders and directors are involved in aspects of strategy, policy operations and regulatory development. This strengthens integrated working and improves our regulatory effectiveness.
There are four directors, leading teams across the organisation as follows:
There are also two associate directors: Laura McClintock, Chief of Staff and Associate Director of Corporate Affairs, and Gary Sharp, Associate Director of Human Resources.
The SLG was set up by the chief executive and registrar as a way of carrying out a number of key executive governance responsibilities. The group is made up of the chief executive and registrar, the directors and the associate directors. You can find more information about our structure on our website.
The GPhC is an independent statutory body, accountable to Parliament and the Scottish Parliament. The GPhC must, under the Pharmacy Order 2010, prepare annual accounts in a form set by the Privy Council.
Pharmacy Order 2010, prepare annual accounts in a form set by the Privy Council.
We must prepare accounts for each year in line with UK accounting principles and the disclosure requirements prescribed in the United Kingdom Generally Accepted Accounting Practice (GAAP). The accounts must be prepared so they give a true and fair view of the state of affairs of the organisation, and of its income, spending, recognised gains and losses, and cash flows for the financial year.
We received 28 complaints about our services in 2021/22, down from 38 in 2020/21. Some complaints were about more than one issue, so we have set them out in the table according to the main theme of the complaint. Detailed information about complaints is reported to the Council quarterly through regular performance monitoring.