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3.2.6 An adopted and known procedure is not followed

3.2.7 Maladministration or malfeasance is alleged.

3.3 This policy does not apply to:

3.3.1 Matters that have previously been fully investigated through the complaints process

3.3.2 Anonymous complaints

3.3.3 Complaints about access to information where procedures are set out in legislation, such as the Freedom of Information Act or General Data Protection Regulations

3.3.4 Complaints raised by employees of Newquay Town Council, who should follow the Council's separate Grievance Policy

3.3.5 Complaints raised by Councillors, who should approach the relevant Senior Manager or Chief Executive in the first instance.

4.0 Receipt of the Complaint

4.1 All complaints must be in writing (letter or email) using the Council's Complaints Form (see Addendum 1) to provide substantial detail regarding the nature of the complaint. It should be addressed as follows:

Chief Executive

Newquay Town Council

Municipal Offices

Marcus Hill

Newquay

TR7 1AF

Email: ceo@newquay.gov.uk

4.2 Complaints received via email/letter without the use of the agreed Complaints Form (which will be sent to such emails/letters received), will be treated as feedback and may not be taken forwards.