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1.1 Newquay Town Council aims to provide a courteous, prompt, and efficient service to members of the public and organisations. If you are not satisfied with any of the Council's services provided to you, you have the right to complain.
1.2 Not all queries or concerns raised are complaints and we are keen to ensure that any problems are dealt with effectively in order that they do not develop into complaints.
1.3 This procedure will be adopted for dealing with formal complaints about the Council's administration or its procedures, it does not specifically focus upon complaints about an employee of the Council that would be more appropriately dealt with as an employment matter and in accordance with the Council's Disciplinary Procedure.
1.4 Complaints that an employee may have about a colleague or a Senior Officer must be conducted in accordance with the Council's Grievance Procedure.
1.5 This procedure does not cover complaints about the conduct of Members of the Town Council, which is covered by the Cornwall Code of Conduct for City, Community, Parish and Town Councils. Any such complaints should be referred directly to:
The Monitoring Officer
The Monitoring O Legal Services Cornwall Council New County Hall Treyew Road TRURO TR1 3AY
1.6 An online complaint submission form for issues relating to item 1.5 is available at www.cornwall.gov.uk
1.7 For formal complaints about Newquay Town Council, an online complaint form can also be downloaded from www.newquay.gov.uk