costs. Such utility costs shall be due and payable within thirty (30) consecutive days following Authority's invoicing.
- K.Security. Concessionaire acknowledges and accepts full responsibility for the security and protection of its Leased Premises and any and all inventory, furniture, fixtures, equipment and facilities now existing or hereafter placed on or installed in or upon its Leased Premises, and for the prevention of unauthorized access to its facilities and expressly agrees to comply with all rules and regulations of Authority and of any and all other governmental entities that now or may hereafter have jurisdiction over such security. Concessionaire fully understands that the police security protection provided by Authority is limited to that designated by Authority, in the same manner as involved to any other business situated at the Airport, and expressly acknowledges that any special security measures deemed necessary or desirable for additional protection of the Premises and improvements constructed thereon, shall be the sole responsibility of Concessionaire and shall involve no cost to Authority. Concessionaire further expressly acknowledges and accepts full responsibility to maintain the integrity of airfield security from or through the Premises to the airfield operations area and hereby agrees to fully comply with all Federal, State and local laws including all rules and regulations of Authority and the Department of Homeland Security concerning security procedures, as they presently exist or may be amended from time to time.
- L.Public Traffic Areas. Concessionaire, its agents, employees, or suppliers, shall not block any areas used for ingress or egress by Airport traffic unless required in an emergency, and further, shall not interfere with the activities of Authority, its agents or employees, or any Airport tenant,
11.3 Quality Assurance Audits
The Authority may conduct the following regular concession performance inspections ("Quality Assurance Audits") to ensure compliance with all the standards of operation set forth in this Agreement:
- A.The Authority may, in its discretion, review each of Concessionaire's concession operations for quality assurance at any time and shall endeavor to do so on a quarterly basis.
- B.The Authority shall document all Quality Assurance Audits on a Quality Standards Performance form. All Quality Assurance Audits shall, at a minimum, focus on, but not be limited to, the following:
- Premises - General upkeep, signage, pricing, maintenance, equipment, and cleanliness.
- Products - Delivered as represented, taste and attractiveness.
- Personnel - Professionalism, appearance, customer service, receipts provided and activity.
- C.The Authority shall provide Concessionaire with written results of the Quality Assurance Audits. Where deficiencies in performances are noted, the Authority shall provide Concessionaire with fifteen (15) days to correct all deficiencies noted in the Quality Assurance Audit.
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