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            "text": "Step 3: Eligibility Assessment",
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            "text": "CCMS will review the application to ensure that:"
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                    "text": "The practice complaints process has been completed."
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                    "text": "The complaint falls within the scope of the service."
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                    "text": "The matter is suitable for mediation."
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            "text": "If the complaint is not eligible, we will explain why and, where appropriate, signpost alternative options."
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            "text": "Step 4: Agreement to Mediate",
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            "text": "Where a complaint is accepted, both the patient and the chiropractor will be asked to sign an Agreement to Mediate."
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            "text": "This agreement confirms that both parties understand the process and consent to participating in mediation."
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            "text": "Step 5: Mediation",
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            "text": "An independent and impartial Resolution Manager will work with both parties to:"
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                    "text": "Explore the issues raised."
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                    "text": "Clarify areas of misunderstanding."
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                    "text": "Help identify potential solutions."
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            "text": "The mediator does not make decisions or take sides. Their role is to support both parties in reaching their own resolution."
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            "text": "Step 6: Outcome",
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            "text": "If an agreement is reached, the outcome will be recorded, a Mediation Agreement will be signed and the case will be closed."
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            "text": "Where mediation does not result in an agreement, the mediation will be concluded and both parties will be informed of any further options that may be available."
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            "text": "Why Choose CCMS?",
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                    "text": "Encourages constructive dialogue and understanding"
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                    "text": "Helps avoid unnecessary escalation of disputes"
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            "text": "Chiropractic Complaints Mediation Service",
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            "text": "0333 091 5690 | contact@chirocomplaints.co.uk",
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