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            "text": "Tackling damp and mould",
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            "text": "Awaab's Law was introduced at the end of October 2025. Following the tragic death of Awaab Ishak in Rotherham and in the lead-up to this new law, awareness has risen over the dangers of damp and mould, encouraging more customers to report problems. We've responded to changes by:"
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                    "text": "Spotting, assessing and escalating potential issues earlier.",
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                    "text": "Improving how we diagnose problems.",
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            "text": "We are continuing to do more to tackle the root causes of damp and mould and prevent problems from returning."
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                    "text": "449 reports received\n↑21% on the previous year."
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                    "text": "100% of emergency damp and mould hazards dealt with within 24 hours"
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                    "text": "Strengthened our service to meet the new requirements."
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            "text": "Our performance",
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            "text": "Since Awaab's Law came into force:"
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                    "text": "Required timescales\nEmergency hazards – completed within 24 hours\nInvestigations within 10 days\nWritten outcomes issued to customers within 3 days\nRemedial works started within 5 days (or 12 weeks where work is more complex)",
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                    "text": "Our performance\n100%\n90.6%\n99.5%\n100%",
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            "text": "Tips for helping to reduce damp and mould",
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            "text": "Reduce moisture",
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                    "text": "Dry clothes outside when you can. If not, use the kitchen or bathroom with the window open and leave extractor fans on."
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                    "text": "Put lids on pans when cooking. Don't boil kettles too long."
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            "text": "Improve ventilation"
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