{
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            "text": "Repairs and maintenance: Where the money's been spent",
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                    "text": "£14.1m"
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                    "text": "£4.6m\nRoutine maintenance\nDay-to-day repairs requested by customers and repairs to empty properties between tenancies."
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                    "text": "Planned home improvements\nIncludes fitting kitchens, bathrooms, energy efficiency improvements and other upgrades."
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                    "text": "Total:\n£18.7m"
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            "text": "Improved performance in a year of continued high demand",
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            "text": "Demand for repairs has increased by more than a third over the past two years, and we've been working hard to continue delivering a high quality, responsive service."
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            "text": "The tables that follow show that our performance improved this year despite this increased demand. Average repair times reduced from 20 days to 16 days, and more non-emergency repairs were completed on time, increasing from 69.9% to 76.9%."
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