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                    "text": "Target set by Cottsway",
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                    "text": "Actual performance (and increase / decrease on 2024-25)",
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                    "text": "Cottsway quartile position",
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                    "text": "Respectful and helpful engagement",
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                        "col": 0,
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                        "colspan": 4,
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                    "text": "Satisfaction that the landlord listens to tenant views and acts upon them\nSatisfaction that the landlord keeps tenants informed about things that matter to them\nAgreement that the landlord treats tenants fairly and with respect\nEffective complaints handling",
                    "attrs": {
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                    "text": "74%\n85%\n88%",
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                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true,
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                    },
                    "text": "77% (+3%)\n89% (+4%)\n90% (+2%)",
                    "attrs": {
                        "row": 2,
                        "col": 2,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true,
                        "merged_continuation": true
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                    "bbox": {
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                        "b": 383.3757999999999
                    },
                    "text": "Upper\nUpper\nUpper",
                    "attrs": {
                        "row": 2,
                        "col": 3,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true,
                        "merged_continuation": true
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                {
                    "id": "p13.1.10",
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                    "bbox": {
                        "l": 34.01618,
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                        "r": 353.740321,
                        "b": 319.38829999999996
                    },
                    "text": "Satisfaction with the landlord's approach to handling of complaints\nComplaints relative to size of landlord (per 1,000 homes)",
                    "attrs": {
                        "row": 3,
                        "col": 0,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true,
                        "merged_continuation": true
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                },
                {
                    "id": "p13.1.11",
                    "order": 12,
                    "type": "table_cell",
                    "bbox": {
                        "l": 481.22092,
                        "t": 352.19019999999995,
                        "r": 554.574093,
                        "b": 291.38419999999996
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                    "text": "42%\nNo target (monitored across the year)",
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                        "col": 1,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true,
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                },
                {
                    "id": "p13.1.12",
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                    "bbox": {
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                        "t": 355.5232,
                        "r": 696.638082,
                        "b": 319.37909999999994
                    },
                    "text": "46% (+4%)\n71.4 (Stage 1) (+16.9%)",
                    "attrs": {
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                        "col": 2,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true,
                        "merged_continuation": true
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                },
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                    "bbox": {
                        "l": 733.8577,
                        "t": 355.5232,
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                    "text": "Upper\nMedian",
                    "attrs": {
                        "row": 3,
                        "col": 3,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true,
                        "merged_continuation": true
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                    "bbox": {
                        "l": 34.016,
                        "t": 317.36599999999993,
                        "r": 452.252242,
                        "b": 288.5568999999999
                    },
                    "text": "A lower quartile result is better here because it means fewer complaints compared with the number of homes the landlord manages.",
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                        "col": 0,
                        "rowspan": 1,
                        "colspan": 1,
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                        "b": 296.8727999999999
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                    "text": "10.8 (Stage 2) (+5.2)",
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                        "col": 1,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
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                        "b": 296.8727999999999
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                    "text": "Median",
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                        "col": 2,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
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                },
                {
                    "id": "p13.1.17",
                    "order": 18,
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                        "l": 34.0157,
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                        "r": 554.10533,
                        "b": 223.20489999999995
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                    "text": "Complaints responded to within Complaint Handling Code timescales\n100% (Stage 2)\nResponsible neighbourhood management",
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                        "col": 0,
                        "rowspan": 2,
                        "colspan": 1,
                        "bbox_refit": true,
                        "merged_continuation": true
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                },
                {
                    "id": "p13.1.18",
                    "order": 19,
                    "type": "table_cell",
                    "bbox": {
                        "l": 481.692395,
                        "t": 282.02289999999994,
                        "r": 684.47733,
                        "b": 244.71059999999994
                    },
                    "text": "100% (Stage 1)\n100% (Stage 2) (0)",
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                        "col": 1,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true,
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                    "bbox": {
                        "l": 596.9957,
                        "t": 282.02289999999994,
                        "r": 767.116109,
                        "b": 244.71019999999993
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                    "text": "100% (Stage 1) (0)\nUpper",
                    "attrs": {
                        "row": 5,
                        "col": 2,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true,
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                    "id": "p13.1.20",
                    "order": 21,
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                    "bbox": {
                        "l": 737.0587,
                        "t": 282.0225,
                        "r": 767.116109,
                        "b": 267.21649999999994
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                    "text": "Upper",
                    "attrs": {
                        "row": 5,
                        "col": 3,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
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                },
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                    "id": "p13.1.21",
                    "order": 22,
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                    "bbox": {
                        "l": 34.0157,
                        "t": 216.85799999999995,
                        "r": 413.052917,
                        "b": 202.05199999999996
                    },
                    "text": "Satisfaction that the landlord keeps communal areas clean and well-maintained",
                    "attrs": {
                        "row": 6,
                        "col": 0,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
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                    "id": "p13.1.22",
                    "order": 23,
                    "type": "table_cell",
                    "bbox": {
                        "l": 507.103027,
                        "t": 216.85799999999995,
                        "r": 528.685027,
                        "b": 202.05199999999996
                    },
                    "text": "68%",
                    "attrs": {
                        "row": 6,
                        "col": 1,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.23",
                    "order": 24,
                    "type": "table_cell",
                    "bbox": {
                        "l": 614.804027,
                        "t": 216.85799999999995,
                        "r": 666.635957,
                        "b": 202.05199999999996
                    },
                    "text": "71% (+3%)",
                    "attrs": {
                        "row": 6,
                        "col": 2,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.24",
                    "order": 25,
                    "type": "table_cell",
                    "bbox": {
                        "l": 733.845407,
                        "t": 216.85799999999995,
                        "r": 770.101367,
                        "b": 202.05199999999996
                    },
                    "text": "Median",
                    "attrs": {
                        "row": 6,
                        "col": 3,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
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                },
                {
                    "id": "p13.1.25",
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                    "bbox": {
                        "l": 34.0157,
                        "t": 195.52909999999997,
                        "r": 412.216703,
                        "b": 180.72309999999993
                    },
                    "text": "Satisfaction that the landlord makes a positive contribution to neighbourhoods",
                    "attrs": {
                        "row": 7,
                        "col": 0,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
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                },
                {
                    "id": "p13.1.26",
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                    "type": "table_cell",
                    "bbox": {
                        "l": 507.102923,
                        "t": 195.52909999999997,
                        "r": 528.684923,
                        "b": 180.72309999999993
                    },
                    "text": "77%",
                    "attrs": {
                        "row": 7,
                        "col": 1,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.27",
                    "order": 28,
                    "type": "table_cell",
                    "bbox": {
                        "l": 614.803923,
                        "t": 195.52909999999997,
                        "r": 666.635852,
                        "b": 180.72309999999993
                    },
                    "text": "83% (+6%)",
                    "attrs": {
                        "row": 7,
                        "col": 2,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.28",
                    "order": 29,
                    "type": "table_cell",
                    "bbox": {
                        "l": 737.057526,
                        "t": 174.20019999999994,
                        "r": 767.114935,
                        "b": 159.39419999999996
                    },
                    "text": "Upper",
                    "attrs": {
                        "row": 7,
                        "col": 3,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.29",
                    "order": 30,
                    "type": "table_cell",
                    "bbox": {
                        "l": 34.0157,
                        "t": 174.20019999999994,
                        "r": 389.390936,
                        "b": 159.39419999999996
                    },
                    "text": "Satisfaction with the landlord's approach to handling anti-social behaviour",
                    "attrs": {
                        "row": 8,
                        "col": 0,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.30",
                    "order": 31,
                    "type": "table_cell",
                    "bbox": {
                        "l": 507.103036,
                        "t": 174.20019999999994,
                        "r": 528.685036,
                        "b": 159.39419999999996
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                    "text": "69%",
                    "attrs": {
                        "row": 8,
                        "col": 1,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.31",
                    "order": 32,
                    "type": "table_cell",
                    "bbox": {
                        "l": 614.804036,
                        "t": 174.20019999999994,
                        "r": 666.635966,
                        "b": 159.39419999999996
                    },
                    "text": "70% (+1%)",
                    "attrs": {
                        "row": 8,
                        "col": 2,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.32",
                    "order": 33,
                    "type": "table_cell",
                    "bbox": {
                        "l": 737.057412,
                        "t": 195.52909999999997,
                        "r": 767.114821,
                        "b": 180.72309999999993
                    },
                    "text": "Upper",
                    "attrs": {
                        "row": 8,
                        "col": 3,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.33",
                    "order": 34,
                    "type": "table_cell",
                    "bbox": {
                        "l": 34.0157,
                        "t": 152.87129999999996,
                        "r": 467.917416,
                        "b": 107.23289999999997
                    },
                    "text": "Anti-social behaviour cases relative to the size of the landlord (opened per 1,000 homes)\nA lower quartile result is better here because it means fewer ASB cases compared with the number of homes the landlord manages.",
                    "attrs": {
                        "row": 9,
                        "col": 0,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true,
                        "merged_continuation": true
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                },
                {
                    "id": "p13.1.34",
                    "order": 35,
                    "type": "table_cell",
                    "bbox": {
                        "l": 511.515,
                        "t": 152.87199999999996,
                        "r": 524.275,
                        "b": 138.06599999999997
                    },
                    "text": "14",
                    "attrs": {
                        "row": 9,
                        "col": 1,
                        "rowspan": 2,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.35",
                    "order": 36,
                    "type": "table_cell",
                    "bbox": {
                        "l": 608.01767,
                        "t": 152.87199999999996,
                        "r": 673.450072,
                        "b": 124.06289999999996
                    },
                    "text": "7.5 (46 cases) (-6.3)",
                    "attrs": {
                        "row": 9,
                        "col": 2,
                        "rowspan": 2,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.36",
                    "order": 37,
                    "type": "table_cell",
                    "bbox": {
                        "l": 737.202,
                        "t": 152.87199999999996,
                        "r": 766.973344,
                        "b": 138.06599999999997
                    },
                    "text": "Lower",
                    "attrs": {
                        "row": 9,
                        "col": 3,
                        "rowspan": 2,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.37",
                    "order": 38,
                    "type": "table_cell",
                    "bbox": {
                        "l": 34.016,
                        "t": 100.70989999999995,
                        "r": 334.12795,
                        "b": 85.90389999999996
                    },
                    "text": "Number of cases that involve hate incidents (per 1,000 homes)",
                    "attrs": {
                        "row": 10,
                        "col": 0,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.38",
                    "order": 39,
                    "type": "table_cell",
                    "bbox": {
                        "l": 481.22101,
                        "t": 100.70989999999995,
                        "r": 554.574183,
                        "b": 57.897699999999986
                    },
                    "text": "No target (monitored across the year)",
                    "attrs": {
                        "row": 10,
                        "col": 1,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.39",
                    "order": 40,
                    "type": "table_cell",
                    "bbox": {
                        "l": 613.59501,
                        "t": 100.69899999999996,
                        "r": 667.873377,
                        "b": 71.8898999999999
                    },
                    "text": "0.2 (1 case) (-0.2)",
                    "attrs": {
                        "row": 10,
                        "col": 2,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                },
                {
                    "id": "p13.1.40",
                    "order": 41,
                    "type": "table_cell",
                    "bbox": {
                        "l": 742.06401,
                        "t": 100.69899999999996,
                        "r": 762.25983,
                        "b": 85.89299999999997
                    },
                    "text": "N/A",
                    "attrs": {
                        "row": 10,
                        "col": 3,
                        "rowspan": 1,
                        "colspan": 1,
                        "bbox_refit": true
                    }
                }
            ]
        },
        {
            "id": "p13.2",
            "order": 42,
            "type": "footer",
            "bbox": {
                "l": 813.091,
                "t": 25.1931,
                "r": 830.8504,
                "b": 10.797
            },
            "text": "13",
            "attrs": {
                "block_label": "number"
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        }
    ],
    "excluded_furniture": {
        "first": [],
        "last": []
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}