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            "text": "There is still more work to do. Over the next 12 months, we will focus on:"
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                    "text": "Delivering the priorities in our Customer Engagement Plan 2026-2029, with a particular focus on communication, communal areas and contract management. We'll create more opportunities for you to influence decisions, improve how we use your feedback, and work closely with our Scrutiny Group to act on its recommendations.",
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                    "text": "Supporting customers through ongoing cost of living challenges and helping to sustain tenancies. We’ll provide £72,500 to fund independent debt advice from Citizens Advice, available to all customers. We’ll also continue supporting Citizens Advice Oxfordshire and Witney and West Oxfordshire Foodbank by providing facilities to support their services.",
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                    "text": "Further developing our online services, to make it easier to access information and manage services digitally, including enhancements to the My Cottsway customer portal.",
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                    "text": "Meeting new regulatory requirements and keeping homes safe. This includes preparing for the next phase of Awaab's Law, which will cover a range of health and safety hazards in homes. We are also preparing for changes to the Consumer Standards, including a new measure for electrical safety testing, which we already carry out and monitor. In addition, we're getting ready for the introduction of Social Tenants Access to Information Rights (STAIRs), which will give customers new rights to request information about how we manage homes and housing services."
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            "text": "i View our Corporate Plan 2023–28 and supporting strategies: cottsway.co.uk/corporate",
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