{ "document_id": 16872, "page": 23, "width_pt": 841.89, "height_pt": 595.276, "rotation": 0, "pipeline_version": "paddleocr-vl-1.6+paul-48", "engine": "paddleocr_vl", "source_run_id": 16983, "item_count": 65, "counts_by_type": { "footer": 1, "heading": 1, "table": 1, "table_cell": 56, "text": 6 }, "build_ms": 11, "items": [ { "id": "p23.1", "order": 1, "type": "table", "bbox": { "l": 27.599, "t": 557.1265, "r": 397.4258, "b": 40.069 }, "text": "", "attrs": { "block_label": "table", "n_rows": 14, "n_cols": 4, "integrity": { "cells_checked": 56, "cells_flagged": 0 } }, "children": [ { "id": "p23.1.1", "order": 2, "type": "table_cell", "bbox": { "l": 34.2658, "t": 553.4613999999999, "r": 175.9172, "b": 510.1199 }, "text": "Repairs summary\nNumber of responsive repairs", "attrs": { "row": 0, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true, "merged_continuation": true } }, { "id": "p23.1.2", "order": 3, "type": "table_cell", "bbox": { "l": 216.7978, "t": 553.4613999999999, "r": 265.5178, "b": 509.24539999999996 }, "text": "2025-26\n17,606", "attrs": { "row": 0, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true, "merged_continuation": true } }, { "id": "p23.1.3", "order": 4, "type": "table_cell", "bbox": { "l": 280.1098, "t": 553.2094, "r": 328.8298, "b": 509.44939999999997 }, "text": "2024-25\n17,586", "attrs": { "row": 0, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true, "merged_continuation": true } }, { "id": "p23.1.4", "order": 5, "type": "table_cell", "bbox": { "l": 341.9458, "t": 553.2094, "r": 390.6658, "b": 509.44939999999997 }, "text": "2023-24\n13,102", "attrs": { "row": 0, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true, "merged_continuation": true } }, { "id": "p23.1.5", "order": 6, "type": "table_cell", "bbox": { "l": 34.2658, "t": 497.74339999999995, "r": 194.8317, "b": 468.92339999999996 }, "text": "Average time taken for responsive repairs", "attrs": { "row": 1, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.6", "order": 7, "type": "table_cell", "bbox": { "l": 224.4724, "t": 491.67189999999994, "r": 265.5052, "b": 475.05189999999993 }, "text": "16 days", "attrs": { "row": 1, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.7", "order": 8, "type": "table_cell", "bbox": { "l": 288.0124, "t": 491.4199, "r": 328.8184, "b": 475.25589999999994 }, "text": "20 days", "attrs": { "row": 1, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.8", "order": 9, "type": "table_cell", "bbox": { "l": 349.8484, "t": 491.4199, "r": 390.6544, "b": 475.25589999999994 }, "text": "24 days", "attrs": { "row": 1, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.9", "order": 10, "type": "table_cell", "bbox": { "l": 34.2658, "t": 456.5499, "r": 177.0667, "b": 441.7329 }, "text": "Number of emergency repairs", "attrs": { "row": 2, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.10", "order": 11, "type": "table_cell", "bbox": { "l": 234.8646, "t": 457.47839999999997, "r": 265.5126, "b": 440.85839999999996 }, "text": "2,196", "attrs": { "row": 2, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.11", "order": 12, "type": "table_cell", "bbox": { "l": 298.2606, "t": 457.22639999999996, "r": 328.8246, "b": 441.0623999999999 }, "text": "2,270", "attrs": { "row": 2, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.12", "order": 13, "type": "table_cell", "bbox": { "l": 360.0966, "t": 457.22639999999996, "r": 390.6606, "b": 441.0623999999999 }, "text": "2,067", "attrs": { "row": 2, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.13", "order": 14, "type": "table_cell", "bbox": { "l": 34.2658, "t": 429.35639999999995, "r": 193.2928, "b": 400.53639999999996 }, "text": "Emergency repairs carried out on time (within 24 hours)", "attrs": { "row": 3, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.14", "order": 15, "type": "table_cell", "bbox": { "l": 234.7985, "t": 423.2849, "r": 265.5065, "b": 406.6649 }, "text": "100%", "attrs": { "row": 3, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.15", "order": 16, "type": "table_cell", "bbox": { "l": 298.3265, "t": 423.0328999999999, "r": 328.8185, "b": 406.86889999999994 }, "text": "100%", "attrs": { "row": 3, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.16", "order": 17, "type": "table_cell", "bbox": { "l": 357.3305, "t": 423.0328999999999, "r": 390.6545, "b": 406.86889999999994 }, "text": "99.9%", "attrs": { "row": 3, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.17", "order": 18, "type": "table_cell", "bbox": { "l": 34.2658, "t": 395.1628999999999, "r": 183.2817, "b": 366.3429 }, "text": "Non-emergency repairs carried out within timescales", "attrs": { "row": 4, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.18", "order": 19, "type": "table_cell", "bbox": { "l": 231.9486, "t": 389.09139999999996, "r": 265.5006, "b": 372.47139999999996 }, "text": "76.9%", "attrs": { "row": 4, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.19", "order": 20, "type": "table_cell", "bbox": { "l": 295.4886, "t": 388.83939999999996, "r": 328.8126, "b": 372.67539999999997 }, "text": "69.9%", "attrs": { "row": 4, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.20", "order": 21, "type": "table_cell", "bbox": { "l": 367.1166, "t": 388.83939999999996, "r": 390.6486, "b": 372.67539999999997 }, "text": "59%", "attrs": { "row": 4, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.21", "order": 22, "type": "table_cell", "bbox": { "l": 34.2658, "t": 348.7415, "r": 200.7466, "b": 305.4 }, "text": "Planned maintenance summary\nKitchens fitted", "attrs": { "row": 5, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true, "merged_continuation": true } }, { "id": "p23.1.22", "order": 23, "type": "table_cell", "bbox": { "l": 217.2418, "t": 348.7415, "r": 265.9618, "b": 304.52549999999997 }, "text": "2025-26\n214", "attrs": { "row": 5, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true, "merged_continuation": true } }, { "id": "p23.1.23", "order": 24, "type": "table_cell", "bbox": { "l": 280.0498, "t": 348.48949999999996, "r": 328.7698, "b": 304.7295 }, "text": "2024-25\n252", "attrs": { "row": 5, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true, "merged_continuation": true } }, { "id": "p23.1.24", "order": 25, "type": "table_cell", "bbox": { "l": 342.3898, "t": 348.48949999999996, "r": 391.1098, "b": 304.7295 }, "text": "2023-24\n251", "attrs": { "row": 5, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true, "merged_continuation": true } }, { "id": "p23.1.25", "order": 26, "type": "table_cell", "bbox": { "l": 34.2658, "t": 286.02349999999996, "r": 115.3963, "b": 271.20649999999995 }, "text": "Bathrooms fitted", "attrs": { "row": 6, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.26", "order": 27, "type": "table_cell", "bbox": { "l": 245.0772, "t": 286.95199999999994, "r": 265.9572, "b": 270.33199999999994 }, "text": "102", "attrs": { "row": 6, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.27", "order": 28, "type": "table_cell", "bbox": { "l": 314.8452, "t": 286.69999999999993, "r": 328.7652, "b": 270.53599999999994 }, "text": "63", "attrs": { "row": 6, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.28", "order": 29, "type": "table_cell", "bbox": { "l": 377.1852, "t": 286.69999999999993, "r": 391.1052, "b": 270.53599999999994 }, "text": "68", "attrs": { "row": 6, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.29", "order": 30, "type": "table_cell", "bbox": { "l": 34.2658, "t": 258.8299999999999, "r": 188.3417, "b": 230.00999999999993 }, "text": "Empty homes repaired ready for people to move in", "attrs": { "row": 7, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.30", "order": 31, "type": "table_cell", "bbox": { "l": 245.0772, "t": 252.75849999999997, "r": 265.9572, "b": 236.13849999999996 }, "text": "297", "attrs": { "row": 7, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.31", "order": 32, "type": "table_cell", "bbox": { "l": 307.8852, "t": 252.50649999999996, "r": 328.7652, "b": 236.34249999999997 }, "text": "238", "attrs": { "row": 7, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.32", "order": 33, "type": "table_cell", "bbox": { "l": 370.2252, "t": 252.50649999999996, "r": 391.1052, "b": 236.34249999999997 }, "text": "380", "attrs": { "row": 7, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.33", "order": 34, "type": "table_cell", "bbox": { "l": 34.2658, "t": 210.79859999999996, "r": 180.637, "b": 194.17859999999996 }, "text": "Home safety checks (TSMs)", "attrs": { "row": 8, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.34", "order": 35, "type": "table_cell", "bbox": { "l": 217.9618, "t": 210.79859999999996, "r": 266.6818, "b": 194.17859999999996 }, "text": "2025-26", "attrs": { "row": 8, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.35", "order": 36, "type": "table_cell", "bbox": { "l": 280.5418, "t": 210.54659999999996, "r": 329.2618, "b": 194.38259999999997 }, "text": "2024-25", "attrs": { "row": 8, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.36", "order": 37, "type": "table_cell", "bbox": { "l": 343.1218, "t": 210.54659999999996, "r": 391.8418, "b": 194.38259999999997 }, "text": "2023-24", "attrs": { "row": 8, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.37", "order": 38, "type": "table_cell", "bbox": { "l": 34.2658, "t": 184.14639999999997, "r": 93.9298, "b": 169.32939999999996 }, "text": "Gas services", "attrs": { "row": 9, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.38", "order": 39, "type": "table_cell", "bbox": { "l": 235.9658, "t": 185.07489999999996, "r": 266.6738, "b": 168.45489999999995 }, "text": "100%", "attrs": { "row": 9, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.39", "order": 40, "type": "table_cell", "bbox": { "l": 235.9658, "t": 154.62609999999995, "r": 266.6738, "b": 138.00609999999995 }, "text": "100%", "attrs": { "row": 9, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.40", "order": 41, "type": "table_cell", "bbox": { "l": 361.3418, "t": 184.82289999999995, "r": 391.8338, "b": 168.65889999999996 }, "text": "100%", "attrs": { "row": 9, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.41", "order": 42, "type": "table_cell", "bbox": { "l": 34.2658, "t": 153.69759999999997, "r": 145.4857, "b": 138.88059999999996 }, "text": "Electrical safety checks", "attrs": { "row": 10, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.42", "order": 43, "type": "table_cell", "bbox": { "l": 235.9658, "t": 124.17719999999997, "r": 266.6738, "b": 107.55719999999997 }, "text": "100%", "attrs": { "row": 10, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.43", "order": 44, "type": "table_cell", "bbox": { "l": 298.7618, "t": 154.37409999999994, "r": 329.2538, "b": 138.21009999999995 }, "text": "100%", "attrs": { "row": 10, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.44", "order": 45, "type": "table_cell", "bbox": { "l": 361.3418, "t": 154.37409999999994, "r": 391.8338, "b": 138.21009999999995 }, "text": "100%", "attrs": { "row": 10, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.45", "order": 46, "type": "table_cell", "bbox": { "l": 34.2658, "t": 123.24869999999993, "r": 145.4813, "b": 108.43169999999998 }, "text": "Asbestos safety checks", "attrs": { "row": 11, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.46", "order": 47, "type": "table_cell", "bbox": { "l": 235.9658, "t": 93.72839999999997, "r": 266.6738, "b": 77.10839999999996 }, "text": "100%", "attrs": { "row": 11, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.47", "order": 48, "type": "table_cell", "bbox": { "l": 298.7618, "t": 123.92519999999996, "r": 329.2538, "b": 107.76119999999997 }, "text": "100%", "attrs": { "row": 11, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.48", "order": 49, "type": "table_cell", "bbox": { "l": 361.3418, "t": 123.92519999999996, "r": 391.8338, "b": 107.76119999999997 }, "text": "100%", "attrs": { "row": 11, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.49", "order": 50, "type": "table_cell", "bbox": { "l": 34.2658, "t": 92.79989999999998, "r": 131.2858, "b": 77.98289999999997 }, "text": "Water safety checks", "attrs": { "row": 12, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.50", "order": 51, "type": "table_cell", "bbox": { "l": 235.9658, "t": 63.27959999999996, "r": 266.6738, "b": 46.659599999999955 }, "text": "100%", "attrs": { "row": 12, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.51", "order": 52, "type": "table_cell", "bbox": { "l": 298.7618, "t": 93.47639999999996, "r": 329.2538, "b": 77.31239999999991 }, "text": "100%", "attrs": { "row": 12, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.52", "order": 53, "type": "table_cell", "bbox": { "l": 361.3418, "t": 93.47639999999996, "r": 391.8338, "b": 77.31239999999991 }, "text": "100%", "attrs": { "row": 12, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.53", "order": 54, "type": "table_cell", "bbox": { "l": 34.2658, "t": 62.351099999999974, "r": 117.4423, "b": 47.53409999999997 }, "text": "Lift safety checks", "attrs": { "row": 13, "col": 0, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.54", "order": 55, "type": "table_cell", "bbox": { "l": 298.7618, "t": 63.02760000000001, "r": 329.2538, "b": 46.863599999999906 }, "text": "100%", "attrs": { "row": 13, "col": 1, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.55", "order": 56, "type": "table_cell", "bbox": { "l": 361.3418, "t": 63.02760000000001, "r": 391.8338, "b": 46.863599999999906 }, "text": "100%", "attrs": { "row": 13, "col": 2, "rowspan": 1, "colspan": 1, "bbox_refit": true } }, { "id": "p23.1.56", "order": 57, "type": "table_cell", "bbox": { "l": 298.7618, "t": 184.82289999999995, "r": 329.2538, "b": 168.65889999999996 }, "text": "100%", "attrs": { "row": 13, "col": 3, "rowspan": 1, "colspan": 1, "bbox_refit": true } } ] }, { "id": "p23.2", "order": 58, "type": "heading", "bbox": { "l": 413.7453, "t": 557.6064, "r": 507.8219, "b": 540.0912 }, "text": "What you said", "attrs": { "block_label": "paragraph_title" }, "level": 3 }, { "id": "p23.3", "order": 59, "type": "text", "bbox": { "l": 412.5453, "t": 532.6533, "r": 759.5729, "b": 474.8292 }, "text": "Our in-house trades team and the office staff who help arrange repair appointments do much more than carry out repairs. They're committed to providing great customer service, and we really appreciate the overwhelmingly positive feedback you've shared about them." }, { "id": "p23.4", "order": 60, "type": "text", "bbox": { "l": 413.7453, "t": 469.0708, "r": 653.9767, "b": 452.9952 }, "text": "Here's just a handful of your comments received:" }, { "id": "p23.5", "order": 61, "type": "text", "bbox": { "l": 429.8247, "t": 434.0404, "r": 604.7784, "b": 246.4121 }, "text": "The plasterers that came today were so friendly and exceptional. The quality of work is amazing, they were kind, professional and did so much more than I was expecting. They are a serious asset to you. They even cleaned up fully after. As was the electrician amazing I had for my plug and shower repair. You wouldn't guess this is a social housing repair. Please thank the plasterers for how fab they were." }, { "id": "p23.6", "order": 62, "type": "text", "bbox": { "l": 654.6967, "t": 329.6692, "r": 769.1726, "b": 266.8065 }, "text": "“My repair was raised and dealt with within a few hours. I’m extremely grateful.”" }, { "id": "p23.7", "order": 63, "type": "text", "bbox": { "l": 432.4646, "t": 200.1049, "r": 563.0199, "b": 110.1297 }, "text": "“Thank you to the operatives who were courteous, clean and tidy and respected our home, and explained everything without using jargon.”" }, { "id": "p23.8", "order": 64, "type": "text", "bbox": { "l": 611.0182, "t": 215.7006, "r": 773.4924, "b": 56.3845 }, "text": "Great experience while having installation of air source heating/hot water. The guys that installed were lovely and polite, giving great attention to detail, asking our opinions and what would be best for our household. They were tidy all the way through, never leaving anything messy. Couldn't have asked for a better team!" }, { "id": "p23.9", "order": 65, "type": "footer", "bbox": { "l": 812.611, "t": 25.433, "r": 830.6104, "b": 10.797 }, "text": "23", "attrs": { "block_label": "number" } } ], "excluded_furniture": { "first": [], "last": [] } }