{
    "document_id": 16872,
    "page": 15,
    "width_pt": 841.89,
    "height_pt": 595.276,
    "rotation": 0,
    "pipeline_version": "paddleocr-vl-1.6+paul-48",
    "engine": "paddleocr_vl",
    "source_run_id": 16983,
    "item_count": 12,
    "counts_by_type": {
        "figure": 2,
        "footer": 1,
        "footnote": 1,
        "heading": 3,
        "text": 5
    },
    "build_ms": 1,
    "items": [
        {
            "id": "p15.1",
            "order": 1,
            "type": "figure",
            "bbox": {
                "l": 565.1799,
                "t": 557.8463,
                "r": 748.2933,
                "b": 484.1866
            },
            "text": "",
            "attrs": {
                "role": "page_header",
                "block_label": "header_image",
                "embedded_text": "90%\nsaid we treat you fairly\nand with respect\n 2%"
            }
        },
        {
            "id": "p15.2",
            "order": 2,
            "type": "heading",
            "bbox": {
                "l": 25.4391,
                "t": 556.1668,
                "r": 336.948,
                "b": 533.8529
            },
            "text": "How we have been here for you",
            "attrs": {
                "block_label": "paragraph_title"
            },
            "level": 3
        },
        {
            "id": "p15.3",
            "order": 3,
            "type": "text",
            "bbox": {
                "l": 25.1991,
                "t": 525.2153,
                "r": 443.7442,
                "b": 493.784
            },
            "text": "Our Customer Services team responded to over 100,000 customer contacts. That's equivalent to 275 a day."
        },
        {
            "id": "p15.4",
            "order": 4,
            "type": "figure",
            "bbox": {
                "l": 0.48,
                "t": 472.1899,
                "r": 801.5714,
                "b": 43.1881
            },
            "text": "",
            "attrs": {
                "block_label": "image"
            }
        },
        {
            "id": "p15.5",
            "order": 5,
            "type": "text",
            "bbox": {
                "l": 58.5579,
                "t": 89.4953,
                "r": 116.3959,
                "b": 70.5406
            },
            "text": "62,509"
        },
        {
            "id": "p15.6",
            "order": 6,
            "type": "text",
            "bbox": {
                "l": 314.3888,
                "t": 89.4953,
                "r": 621.3379,
                "b": 36.9498
            },
            "text": "31,264 emails received 4,000+ online forms received web chats"
        },
        {
            "id": "p15.7",
            "order": 7,
            "type": "heading",
            "bbox": {
                "l": 709.4147,
                "t": 89.4953,
                "r": 742.5335,
                "b": 71.2604
            },
            "text": "597",
            "attrs": {
                "block_label": "paragraph_title"
            },
            "level": 3
        },
        {
            "id": "p15.8",
            "order": 8,
            "type": "heading",
            "bbox": {
                "l": 168.954,
                "t": 89.2554,
                "r": 261.8307,
                "b": 71.0204
            },
            "text": "98 seconds",
            "attrs": {
                "block_label": "paragraph_title"
            },
            "level": 3
        },
        {
            "id": "p15.9",
            "order": 9,
            "type": "text",
            "bbox": {
                "l": 59.2779,
                "t": 66.2218,
                "r": 259.6707,
                "b": 37.6696
            },
            "text": "calls    average time to\nanswered answer calls answer calls"
        },
        {
            "id": "p15.10",
            "order": 10,
            "type": "text",
            "bbox": {
                "l": 701.495,
                "t": 65.9818,
                "r": 750.2133,
                "b": 37.6696
            },
            "text": "letters\nreceived"
        },
        {
            "id": "p15.11",
            "order": 11,
            "type": "footnote",
            "bbox": {
                "l": 434.8645,
                "t": 89.0155,
                "r": 505.902,
                "b": 36.7099
            },
            "text": "4,000+\nonline forms\nreceived",
            "attrs": {
                "block_label": "vision_footnote"
            }
        },
        {
            "id": "p15.12",
            "order": 12,
            "type": "footer",
            "bbox": {
                "l": 813.091,
                "t": 24.9531,
                "r": 830.6104,
                "b": 11.037
            },
            "text": "15",
            "attrs": {
                "block_label": "number"
            }
        }
    ],
    "excluded_furniture": {
        "first": [],
        "last": []
    }
}