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            "text": "How we are improving neighbourhood services",
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            "text": "We've listened to your feedback about our work in your\nneighbourhoods and have introduced a new approach to estate\ninspections, keeping a closer eye on communal services and housing-\nrelated concerns. We'll continue to build on this."
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            "text": "We've introduced a new Good Neighbourhood Management Policy to explain how we handle housing-related concerns that are not classed as anti-social behaviour (ASB). This has made the process clearer for everyone."
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            "text": "While ASB reports fell this year, with 46 cases reported, we received more reports about neighbour noise. Not all noise complaints are investigated as ASB, but we still look into concerns and provide support where needed."
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            "text": "We also work with the police and other agencies on ASB cases involving harassment, intimidation, drugs or criminal activity. During the year, 7 cases were referred for mediation."
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            "text": "Our Neighbourhood Housing Officers (NHOs) regularly check your estates and shared spaces to make sure everything's safe, clean and cared for."
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            "text": "Following a customer Scrutiny Group review, we've been working to develop a new mobile app to help NHOs record issues, upload photos and raise repairs instantly, leading to faster fixes, consistency and better tracking. We hope this will also help to free up their time to help them focus on other work."
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            "text": "We’ve also increased awareness of inspection dates, encouraged customer involvement, and worked more closely with our grounds maintenance and cleaning contractors to help ensure services meet expected standards."
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            "text": "Looking ahead, extra funding will be set aside for neighbourhood improvements, with customers helping to shape how it is used."
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                    "text": "estate inspections\nwere carried out\nthis year by your\nNeighbourhood\nHousing Officers."
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            "text": "For dates of estate inspections: cottsway.co.uk/estates\nReport communal issues: cottsway.co.uk/communal",
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