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            "text": "Schedule C to Exhibit 1",
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            "text": "Standard Maintenance Windows",
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            "text": "The Standard Maintenance Matrix below applies to the Cloud Environment and Client's System identified in Schedule A."
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            "text": "Terminology",
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                    "text": "General Hosting Infrastructure – Controlled by Ellucian and encompasses the following: Firewalls, Routers, Switches, DNS, Proxy, Hosting Environment, Operating Systems and Facilities."
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                    "text": "Client Specific Application/Services Infrastructure – Controlled by Client and encompasses the following: Database Software, Applications, Clones/Refreshes, System Configuration Changes, and Programming related activities."
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                    "text": "Ellucian Manager – Ellucian manager with direct responsibility for changes to a particular service area.",
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                    "text": "Ellucian CAB – Change Advisory Board [General]. The Committee of Ellucian stakeholders that review and approve the change. Depending on the scope of the change, the CAB may involve managers, directors, general managers, and potentially vice presidents.",
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                    "text": "Client CAB (Recommended) – Change Advisory Board [Client]. The Committee of Client stakeholders that review and approve the change. This committee will be defined by the Client. Examples are project managers or site CIOs/Directors who are directly responsible for the Hosting Services and Applications.",
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            "text": "Standard Maintenance Matrix",
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            "text": "Client Specific Application/Services Infrastructure",
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                    "text": "Duration",
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                    "text": "Anticipated service disruption",
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                    "text": "Notification",
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                    "text": "Final Approvals",
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                    "text": "Daily\nWeekly\nMonthly",
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                    "text": "1 hours\n4 hours\n8 hours",
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                    "text": "None\nLow\nLikely",
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                    "text": "None\n1 week prior\n2 weeks prior",
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                    "text": "Ellucian Manager\nEllucian CAB and Client CAB\nEllucian CAB and Client CAB",
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            "text": "Notes:",
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            "text": "",
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                    "text": "Even though change windows are defined they will only be used as necessary. Emergency changes required to restore a disrupted service will follow documented change processes and may not occur during one of the windows defined above or during a defined window.",
                    "marker": "a."
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                {
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                    "text": "For Client Specific Application/Services Infrastructure, Ellucian will discuss and mutually agree with the Client to schedule daily, weekly and monthly change windows. The above table is a suggested standard model and will be used pending such mutual agreement between Client and Ellucian.",
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            "text": "Kentucky State University (USA)\nDK",
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            "text": "K12-BPC-172541-041018",
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            "text": "Page 19 of 19",
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