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                    "text": "Production Applications",
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                    "text": "Availability\n95.00% - 96.99%\n92.00% - 94.99%\n<92%",
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                    "text": "Service Level Credit Issued by Ellucian ^{{*}}\n15% of applicable monthly fee\n20% of applicable monthly fee\n25% of applicable monthly fee; plus 7% for each additional 3.3% of total downtime in the applicable calendar month, up to a maximum of 100% of the applicable monthly fee",
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            "text": "For the avoidance of doubt, and without limitation, Service Level Credits are subject to the terms and conditions provided for in Section 6 (\"Service Level Credit Request, Payment Procedures\") of this Schedule B."
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            "text": "4. Maintenance Procedure."
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                    "text": "Outages, delays, or latency elsewhere on the Internet (including but not limited upstream internet service providers (ISPs)) that hinder access to the Applications;"
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