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                    "text": "IT makes every effort to accommodate requests for media services, however, there may be times when a technician or the equipment may not be available. IT recommends that you give as much advanced notice as possible. As soon as you know media services are needed contact the IT Help Desk immediately.",
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                    "text": "If the request impacts the strategic priority or business critical function of the University, then the request should be escalated following the Escalation Resolution procedure and Issue Classification model.",
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