{
    "document_id": 16486,
    "filename": "technology-complaints.pdf",
    "engine": "paddleocr_vl",
    "source_run_id": 16596,
    "generated_at": "2026-11-04T19:43:12+00:00",
    "page_count": 1,
    "counts_by_type": {
        "figure": 2,
        "heading": 5,
        "list": 2,
        "list_item": 6,
        "text": 3,
        "title": 2
    },
    "timings": {
        "total_ms": 430,
        "structure_ms": 171,
        "text_layer_ms": 8,
        "build_ms": 1
    },
    "pages": [
        {
            "document_id": 16486,
            "page": 1,
            "width": 612,
            "height": 792,
            "rotation": 0,
            "pipeline_version": "paddleocr-vl-1.6+paul-48",
            "width_pt": 612,
            "height_pt": 792,
            "engine": "paddleocr_vl",
            "source_run_id": 16596,
            "item_count": 20,
            "counts_by_type": {
                "figure": 2,
                "heading": 5,
                "list": 2,
                "list_item": 6,
                "text": 3,
                "title": 2
            },
            "build_ms": 1,
            "items": [
                {
                    "id": "p1.1",
                    "order": 1,
                    "type": "figure",
                    "bbox": {
                        "l": 41.04,
                        "t": 753.36,
                        "r": 150.24,
                        "b": 674.64
                    },
                    "text": "",
                    "attrs": {
                        "role": "page_header",
                        "block_label": "header_image"
                    },
                    "reading_order": 0
                },
                {
                    "id": "p1.2",
                    "order": 2,
                    "type": "figure",
                    "bbox": {
                        "l": 0,
                        "t": 756,
                        "r": 602.88,
                        "b": 669
                    },
                    "text": "",
                    "attrs": {
                        "source": "pdf_image"
                    },
                    "reading_order": 1
                },
                {
                    "id": "p1.3",
                    "order": 3,
                    "type": "title",
                    "bbox": {
                        "l": 176.88,
                        "t": 729.12,
                        "r": 509.04,
                        "b": 681.6
                    },
                    "text": "KENTUCKY STATE UNIVERSITY\nPOLICIES AND PROCEDURES",
                    "attrs": {
                        "block_label": "doc_title"
                    },
                    "level": 2,
                    "reading_order": 2
                },
                {
                    "id": "p1.4",
                    "order": 4,
                    "type": "title",
                    "bbox": {
                        "l": 228.24,
                        "t": 624.48,
                        "r": 401.04,
                        "b": 607.68
                    },
                    "text": "Technology Complaints",
                    "attrs": {
                        "block_label": "doc_title"
                    },
                    "level": 2,
                    "reading_order": 3
                },
                {
                    "id": "p1.5",
                    "order": 5,
                    "type": "heading",
                    "bbox": {
                        "l": 86.88,
                        "t": 579.12,
                        "r": 359.76,
                        "b": 564.96
                    },
                    "text": "1. Policy Statement/Procedure Description",
                    "attrs": {
                        "block_label": "paragraph_title"
                    },
                    "level": 3,
                    "reading_order": 4
                },
                {
                    "id": "p1.6",
                    "order": 6,
                    "type": "text",
                    "bbox": {
                        "l": 105.36,
                        "t": 552,
                        "r": 538.8,
                        "b": 523.44
                    },
                    "text": "Technology complaints are handled in the Information Technology (IT) department. IT strives to resolve complaints and concerns in an efficient manner.",
                    "reading_order": 5
                },
                {
                    "id": "p1.7",
                    "order": 7,
                    "type": "text",
                    "bbox": {
                        "l": 106.08,
                        "t": 511.44,
                        "r": 523.68,
                        "b": 468.96
                    },
                    "text": "Reporting The first point of contact for students, faculty and staff for technical complaints, questions, problems and/or assistance is the IT Help Desk. The IT Help Desk may be contacted the following ways:",
                    "reading_order": 6
                },
                {
                    "id": "p1.8",
                    "order": 8,
                    "type": "list",
                    "bbox": {
                        "l": 110.16,
                        "t": 456.66,
                        "r": 491.52,
                        "b": 397.92
                    },
                    "text": "",
                    "attrs": {
                        "item_count": 3
                    },
                    "children": [
                        {
                            "id": "p1.8.1",
                            "order": 9,
                            "type": "list_item",
                            "bbox": {
                                "l": 110.64,
                                "t": 456.66,
                                "r": 274.8,
                                "b": 441.6
                            },
                            "text": "By phone at 502-597-7000",
                            "marker": "•",
                            "reading_order": 0
                        },
                        {
                            "id": "p1.8.2",
                            "order": 10,
                            "type": "list_item",
                            "bbox": {
                                "l": 111.12,
                                "t": 442.02,
                                "r": 491.52,
                                "b": 414
                            },
                            "text": "By email at helpdesk@kysu.edu(may copy other individuals deemed necessary)",
                            "reading_order": 1
                        },
                        {
                            "id": "p1.8.3",
                            "order": 11,
                            "type": "list_item",
                            "bbox": {
                                "l": 110.16,
                                "t": 413.7,
                                "r": 456,
                                "b": 397.92
                            },
                            "text": "Online at www.kysu.edu/helpdesk(available on campus only)",
                            "reading_order": 2
                        }
                    ],
                    "reading_order": 7
                },
                {
                    "id": "p1.9",
                    "order": 12,
                    "type": "heading",
                    "bbox": {
                        "l": 88.08,
                        "t": 371.04,
                        "r": 212.4,
                        "b": 358.08
                    },
                    "text": "2. Entities Affected",
                    "attrs": {
                        "block_label": "paragraph_title"
                    },
                    "level": 3,
                    "reading_order": 8
                },
                {
                    "id": "p1.10",
                    "order": 13,
                    "type": "list",
                    "bbox": {
                        "l": 106.08,
                        "t": 358.02,
                        "r": 325.2,
                        "b": 312.72
                    },
                    "text": "",
                    "attrs": {
                        "item_count": 3
                    },
                    "children": [
                        {
                            "id": "p1.10.1",
                            "order": 14,
                            "type": "list_item",
                            "bbox": {
                                "l": 106.32,
                                "t": 358.02,
                                "r": 246.96,
                                "b": 342.72
                            },
                            "text": "Information Technology",
                            "marker": "•",
                            "reading_order": 0
                        },
                        {
                            "id": "p1.10.2",
                            "order": 15,
                            "type": "list_item",
                            "bbox": {
                                "l": 106.8,
                                "t": 343.38,
                                "r": 267.6,
                                "b": 328.68
                            },
                            "text": "Finance and Administration",
                            "marker": "•",
                            "reading_order": 1
                        },
                        {
                            "id": "p1.10.3",
                            "order": 16,
                            "type": "list_item",
                            "bbox": {
                                "l": 106.08,
                                "t": 328.62,
                                "r": 325.2,
                                "b": 312.72
                            },
                            "text": "Information Management and Security",
                            "marker": "•",
                            "reading_order": 2
                        }
                    ],
                    "reading_order": 9
                },
                {
                    "id": "p1.11",
                    "order": 17,
                    "type": "heading",
                    "bbox": {
                        "l": 87.84,
                        "t": 283.68,
                        "r": 337.2,
                        "b": 269.28
                    },
                    "text": "3. Policy Owner/Interpreting Authority",
                    "attrs": {
                        "block_label": "paragraph_title"
                    },
                    "level": 3,
                    "reading_order": 10
                },
                {
                    "id": "p1.12",
                    "order": 18,
                    "type": "text",
                    "bbox": {
                        "l": 105.36,
                        "t": 262.32,
                        "r": 410.4,
                        "b": 248.16
                    },
                    "text": "Executive Vice President for Finance and Administration",
                    "reading_order": 11
                },
                {
                    "id": "p1.13",
                    "order": 19,
                    "type": "heading",
                    "bbox": {
                        "l": 88.08,
                        "t": 219.12,
                        "r": 208.08,
                        "b": 204.72
                    },
                    "text": "4. Related Policies",
                    "attrs": {
                        "block_label": "paragraph_title"
                    },
                    "level": 3,
                    "reading_order": 12
                },
                {
                    "id": "p1.14",
                    "order": 20,
                    "type": "heading",
                    "bbox": {
                        "l": 87.84,
                        "t": 177.6,
                        "r": 326.88,
                        "b": 163.92
                    },
                    "text": "5. Statutory or Regulatory References",
                    "attrs": {
                        "block_label": "paragraph_title"
                    },
                    "level": 3,
                    "reading_order": 13
                }
            ]
        }
    ]
}