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                            "text": "Every student should feel that KSU was built for them",
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                    "text": "To successfully execute a student-centered approach, institutions will need to flip the model and approach change by taking into consideration the experience of students to rationalize and effect change.",
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                    "text": "Students who are concerned with how they will meet financial responsibilities are less apt to be successful and satisfied with their experience.",
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                    "id": "p12.19",
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                    "text": "Students must feel a sense of belonging to the greater campus community.",
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                    "text": "VALUES-BASED",
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                    "id": "p12.21",
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                    "text": "Student wellness, both physical and mental, must be prioritized and nurtured.",
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                    "text": "©2018 Huron Consulting Group Inc. and affiliates. All Rights Reserved.",
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                    "text": "Symposium made possible by support from",
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                    "text": "WORK QUALITY\n(pride in brand identity)\n\nCAMPUS COMMUNICATIONS\n(self-talk without sharing)\n\nBLAME ISSUES\n(asking who rather than what)\n\nPROFESSIONAL DEVELOPMENT\n(best-in-class learning)",
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                    "text": "QUESTIONS THAT DISRUPT BUSINESS AS USUAL",
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                            "text": "Why am I so committed to repeating what did not work the last time?",
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                            "text": "Would you be willing to search for a solution that is better than what any of us already has in mind?",
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                            "text": "What can we do this week that we have never done before to improve our effectiveness or efficiency?",
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                    "text": "BUSINESS AS USUAL IS A BUSINESS THAT DOES NOT SURVIVE!",
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                    "text": "KENTUCKY STATE UNIVERSITY\nMUST CHANGE",
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                    "text": "Netflix did not kill Blockbuster. Ridiculous late fees did.\nUber did not kill the taxi business. Limited taxi access and fare control did.\nApple did not kill the music industry. Being forced to buy full-length albums did.\nAmazon did not kill other retailers. Bad customer service and experience did.\nAirbnb isn't killing the hotel industry. Limited availability and pricing options are.",
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                    "text": "Technology by itself is not the real disruptor.",
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                    "text": "Not being customer-centric is the biggest threat to all business.",
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                    "text": "WHAT IS MY ROLE\nIN CHANGING THE CULTURE?",
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                    "text": "AM I ON THE WAY TO PROGRESS?\n- OR -\nAM I IN THE WAY OF PROGRESS?",
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                    "text": "IT IS TIME TO\nCHANGE THE CULTURE",
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                            "text": "NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER",
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                            "text": "CHANGE THE Culture",
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                    "text": "You're getting a real education in leadership. 1. Some want to believe the worst about everything. It is not a reflection of you; it is a reflection of them. 2. Complainers aren't interested in solutions, they simply get high off of public grievances.",
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                    "text": "UP Let us know how we can IMPROVE. WE WANT TO SERVE YOU BETTER.",
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                    "text": "speakup@kysu.edu\nKENTUCKY STATE\nUNIVERSITY",
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                    "text": "THE LION AND THE GAZELLE",
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                    "text": "\"Every morning in Africa, a gazelle wakes up. It knows it must run faster than the fastest lion or it will be killed. Every morning a lion wakes up. It knows it must outrun the slowest gazelle or it will starve to death. It doesn't matter whether you're a lion or a gazelle; when the sun comes up, you'd better be running.\"",
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                    "text": "\"Twenty years from now you will be more disappointed",
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                    "text": "by the things that you didn't do",
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