{
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            "text": "Kentucky State University\nRegular External Relations and Development Committee Meeting\nBoard of Regents\nExternal Relations and Development Committee\n11:30 a.m., January 23, 2009\nBoard Room, Academic Services Building\nFrankfort, Kentucky"
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            "text": "MINUTES",
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            "text": "Regent Scott Willis called the meeting of the Kentucky State University Board of Regents External Relations and Development Committee to order at 11:31 a.m. on Friday, January 23, 2009. Mr. Hinfred McDuffie, Vice President for Administration, External Relations and Development, called roll:"
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            "text": "Regent Wilbert James, absent\nRegent E. Scott Willis, present\nRegent Tucker Landy, present\nRegent JoJuana Leavell-Greene, absent\nRegent Joel Schrader, present"
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            "text": "Three of the five regents were present. A quorum was established."
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            "text": "The meeting began with a moment of silence in memory of the committee's chair, the late Jeffery Alston."
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            "text": "Action:",
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            "text": "Motion for approval of the October 24, 2008, External Relations and Development Committee minutes as distributed was made by Regent Landy and seconded by Regent Schrader. The motion passed."
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            "text": "Discussion:",
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            "text": "Mr. McDuffie presented the Executive Summary Report."
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            "text": "Regent Willis asked about the implementation of the university's improved customer service initiative, which was a topic of discussion at a previous board meeting. President Mary Evans Sias explained that about 238 faculty and staff have been trained in first-level customer service classes. The next phase will involve training managers. Plans for customer service improvements for Financial Aid in particular include hiring part-time staff during peak periods and using mystery shoppers."
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            "text": "Action:",
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            "text": "Motion for approval of the Kentucky State University Endowment Summary Match Report for action by the KSU Board of Regents was made by Regent Landy and seconded by Regent Schrader. The motion passed."
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