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            "text": "management and other enhancements to include the effective utilization of technology to improve customer service and business processes."
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                    "text": "The university's advising efforts have been replaced by the Center for Academic Persistence and Success (CAPS) which is staffed with professional advisors tasked with taking a holistic approach to serving students. CAPS will track and provide service to students from admission to graduation. The plan is for CAPS to begin to provide counseling and academic support, in a case-management style, to all students.",
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                    "text": "Student Engagement and Leadership Development (SELD) has become engaged in the monitoring of the academic persistence of all student leaders at the university. Based on trends in student disciplinary actions and the national trends with mental health concerns, SELD is focusing on enhanced programs related to substance abuse education and mental health support.",
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                    "text": "Given the trends in Fall to Fall retention, the university is also focusing on the coupling of services to be more supportive of student success. A new committee has been created to deal with an[p2.2.4.1]d Ye[p2.2.4.2]ar Experience in an effort to enhance retention among freshmen and sophomore students.",
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                    "text": "The University has acquired several technological upgrades to support recruitment and retention and full implementation is expected during the 2013/2014 academic year.",
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            "text": "The report includes specific observations in student success by department and outlines the programmatic strategies that are being implemented to address them and the expected outcomes. The departmental reports also include Fall 2012 programmatic highlights by department."
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