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            "text": "KENTUCKY STATE UNIVERSITY\nRegular Meeting of the Board of Regents\nBusiness Affairs Committee\nJanuary 21, 2016\n2:30 pm to 4:00 pm\nCooperative Extension Building Conference Room\nFrankfort, Kentucky"
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            "text": "Debt Collections Update",
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            "text": "After a review of collections activity, it has been determined that the prior collections data that has been reported to the Board was inaccurate. A review of all accounts in collections was begun in December as a result. Previous data reported to the Board was compiled as a “running total” of the number of accounts that had been submitted for collections and was not adjusted for returned and closed accounts. The Bursar’s Office staff is now working directly with the collections agencies used by the University to reconcile the accounts."
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            "text": "As of December 10, 2015, data reconciliation was completed for accounts placed with the Department of Revenue (DOR). The University has 181 accounts with balances totaling $2,147,384.04 with the DOR."
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            "text": "In late October, the Bursar's Office began the process of submitting another 201 accounts to the DOR. During this process, a number of issues in the procedures used by the Bursar's Office were identified. These issues relate to the procedures used to select appropriate accounts for collection, verifying the accuracy of the accounts, and resolving protested balances. Additionally, the University has been notified by the DOR that the ten day notice letters sent to debtors are insufficient and must be revised to set out the debtor's right to a hearing."
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            "text": "To address these and other issues, there have been staffing changes in the Bursar's Office and a reorganization is in process. The following activities are underway to resolve these issues:"
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                    "text": "Detailed conversations with all collections agencies used by the University to insure that the Bursar's Office staff understand the collections account reports and how to reconcile the number of accounts placed with each agency;"
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                    "text": "Development of a clear process for resolving issues with disputed balances, including a protest resolution process and a hearing process with a newly created financial appeals committee;",
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                    "text": "Process mapping of the billing and collections procedures to include a “day one to day 180” collections timeline; and,",
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                    "text": "Updating of procedures manuals and training all staff on proper procedures.",
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            "text": "The targeted completion date for these activities is February 1, 2016."
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            "text": "[13]",
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