{
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            "text": "General Administration. There were issues noted regarding the general administration of the Bursar Office billing and collection activity.",
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            "text": "There is a lack of detailed policies and procedures to guide Bursar Office personnel in the performance of their job duties."
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            "text": "There is a lack of monitoring to ensure vendors' invoices related to debt recovery services are accurate, complete, and charging Kentucky State University a collection fee in accordance with contractual terms."
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            "text": "Corrective Action Plan",
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            "text": "Representatives from the Bursar Office have reviewed the results and are committed to addressing the issues noted. Corrective action plans are included in this report in the Observations and Recommendations section. We will continue to work with Bursar Office to ensure the actions taken are effective to address the issues noted."
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            "text": "Sincerely,"
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            "text": "Ingram Zuck"
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            "text": "Ingram Quick, CIA, CFE"
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            "text": "Internal Auditor"
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            "text": "cc: Kentucky State University Board of Regents\nVice President of Business Affairs\nKentucky State University External Auditors"
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            "text": "Page 5 of 17",
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            "text": "Finance and Business Affairs\nBursar Office Review\nJanuary 2016",
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