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            "text": "The report outlined Tronconi's unannounced audit findings. The files of ten students were randomly audited to determine how the University's processes flow. Categories of review included: 1) Application Process; 2) Student Contact Information; 3) Bursar's Office—Student Finance and Collection; 4) Student Housing; 5) Student Immunization; 6) Academic Advising; 7) Miscellaneous Student information; and 8) Student Attendance and Timely Graduation."
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            "text": "The report found numerous of areas of improvement required to ensure that University processes flowed properly. Suggestions for process improvement included the following:"
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                    "text": "Creation of a documented online repository of all processes.",
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                    "text": "Selection of representatives from impacted areas to form a Process and Guidelines Excellence Team.",
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                    "text": "Collection, inspection and where necessary, revision of University processes.",
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                    "text": "Create “standard work” process documentation for posting in each area.",
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                    "text": "Development of training and require regular and remedial training for all employees and faculty.",
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                    "text": "Implementation of a Scorecard process.",
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            "text": "President Burse commented that changes have been or will be implemented to fix the areas identified. Further, President Burse conveyed the sense of urgency that exists to improve in all areas."
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            "text": "IX. UNIVERSITY BUDGET REDUCTION AND REORGANIZATION PLAN:",
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            "text": "President Burse presented his recommended budget reduction and reorganization plan. A written report was provided to Board Members. The recommendations include:"
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                    "text": "State Government Employee Tuition Reduction (25%) Plan: State government employees can take classes at KSU with a twenty-five percent (25%) tuition discount.",
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                    "text": "Contract and Vendor Payments: Will be reviewed to determine whether cost-savings can be realized.",
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                    "text": "External Relations and Development: Seven positions will be abolished as duplicative or not necessary to the operations.",
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                    "text": "Institutional Research: Will now report to the Office of the President.",
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                    "text": "Retirement Incentives: Employees with the ability to retire will be offered an incentive. Incentive Pool is budgeted at approximately $250,000.",
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                    "text": "Information Technology: a new position of switchboard operator will be added. Restructuring of the area will also be completed.",
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