{
    "document_id": 15187,
    "page": 71,
    "width_pt": 612,
    "height_pt": 792,
    "rotation": 270,
    "pipeline_version": "paddleocr-vl-1.6+paul-48",
    "engine": "paddleocr_vl",
    "source_run_id": 15298,
    "item_count": 47,
    "counts_by_type": {
        "footer": 1,
        "heading": 3,
        "table": 1,
        "table_cell": 31,
        "text": 11
    },
    "build_ms": 2,
    "items": [
        {
            "id": "p71.1",
            "order": 1,
            "type": "text",
            "bbox": {
                "l": 84.72,
                "t": 734.88,
                "r": 525.84,
                "b": 713.76
            },
            "text": "5. Service Levels. If Ricoh is engaged to provide Equipment Repair and Maintenance Services, Ricoh agrees to meet the following Service Levels:"
        },
        {
            "id": "p71.2",
            "order": 2,
            "type": "heading",
            "bbox": {
                "l": 102.24,
                "t": 704.4,
                "r": 236.88,
                "b": 694.56
            },
            "text": "Quarterly Average Response Time",
            "attrs": {
                "block_label": "paragraph_title"
            },
            "level": 3
        },
        {
            "id": "p71.3",
            "order": 3,
            "type": "text",
            "bbox": {
                "l": 101.76,
                "t": 694.08,
                "r": 527.28,
                "b": 643.44
            },
            "text": "Ricoh will provide a one hour (1) phone response to service calls measured from receipt of the Customer's call. Ricoh service technicians will meet a four (4) hour response time for all Customer service calls located within a major metropolitan area and eight (8) hour average response time for all Customer service calls located fifty (50) miles or greater from a Ricoh service center. Response time is measured in aggregate for all Equipment covered by the Service Order."
        },
        {
            "id": "p71.4",
            "order": 4,
            "type": "heading",
            "bbox": {
                "l": 103.44,
                "t": 634.32,
                "r": 135.12,
                "b": 624.72
            },
            "text": "Uptime",
            "attrs": {
                "block_label": "paragraph_title"
            },
            "level": 3
        },
        {
            "id": "p71.5",
            "order": 5,
            "type": "text",
            "bbox": {
                "l": 102.24,
                "t": 623.76,
                "r": 526.8,
                "b": 582.48
            },
            "text": "Ricoh-Provided Equipment will operate in accordance with the applicable manufacturer's specifications and will be serviced in a manner designed to meet a minimum quarterly uptime average of ninety-five percent (95%), which shall be calculated based upon an eight-hour day and exclude normal preventive maintenance time and downtime attributable to Customer's negligence."
        },
        {
            "id": "p71.6",
            "order": 6,
            "type": "text",
            "bbox": {
                "l": 84.96,
                "t": 573.36,
                "r": 527.52,
                "b": 490.8
            },
            "text": "In the case of an element of the Service Levels under this Section II (A) (5) of this Exhibit B to Service Order not being achieved a resolution or remedy process is to be engaged. A resolution or remedy will be documented by a corrective action plan tied to an agreed upon timeline to bring the services within targeted standards. The primary indicator of a problem unit of Ricoh Equipment is consistent failure to achieve the minimum required 95% uptime. Should the uptime of a specific piece of Ricoh Equipment fall below the ninety-five percent (95%) target, Ricoh will perform an in-depth evaluation and repair the problem unit to remedy the situation. The unit will then be closely monitored by Ricoh and if, over the next forty-five (45) day period the ninety-five percent (95%) target is not achieved and the Customer requests a replacement, Ricoh will replace the Ricoh Equipment at no expense."
        },
        {
            "id": "p71.7",
            "order": 7,
            "type": "text",
            "bbox": {
                "l": 68.16,
                "t": 482.4,
                "r": 527.28,
                "b": 461.28
            },
            "text": "B. Parts and Supplies. Ricoh will provide certain supplies in connection with its Equipment Repair and Maintenance Services in accordance with the following Service Coverage plans:"
        },
        {
            "id": "p71.8",
            "order": 8,
            "type": "table",
            "bbox": {
                "l": 128.64,
                "t": 448.56,
                "r": 467.28,
                "b": 347.52
            },
            "text": "",
            "attrs": {
                "block_label": "table",
                "n_rows": 5,
                "n_cols": 7
            },
            "children": [
                {
                    "id": "p71.8.1",
                    "order": 9,
                    "type": "table_cell",
                    "bbox": {
                        "l": 128.64,
                        "t": 448.56,
                        "r": 177.0171,
                        "b": 408.144
                    },
                    "text": "",
                    "attrs": {
                        "row": 0,
                        "col": 0,
                        "rowspan": 2,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.2",
                    "order": 10,
                    "type": "table_cell",
                    "bbox": {
                        "l": 177.0171,
                        "t": 448.56,
                        "r": 273.7714,
                        "b": 428.352
                    },
                    "text": "Maintenance",
                    "attrs": {
                        "row": 0,
                        "col": 1,
                        "rowspan": 1,
                        "colspan": 2,
                        "column_header": true,
                        "header_source": "heuristic"
                    }
                },
                {
                    "id": "p71.8.3",
                    "order": 11,
                    "type": "table_cell",
                    "bbox": {
                        "l": 273.7714,
                        "t": 448.56,
                        "r": 370.5257,
                        "b": 428.352
                    },
                    "text": "Consumables",
                    "attrs": {
                        "row": 0,
                        "col": 2,
                        "rowspan": 1,
                        "colspan": 2,
                        "column_header": true,
                        "header_source": "heuristic"
                    }
                },
                {
                    "id": "p71.8.4",
                    "order": 12,
                    "type": "table_cell",
                    "bbox": {
                        "l": 370.5257,
                        "t": 448.56,
                        "r": 467.28,
                        "b": 428.352
                    },
                    "text": "Additional Supplies",
                    "attrs": {
                        "row": 0,
                        "col": 3,
                        "rowspan": 1,
                        "colspan": 2,
                        "column_header": true,
                        "header_source": "heuristic"
                    }
                },
                {
                    "id": "p71.8.5",
                    "order": 13,
                    "type": "table_cell",
                    "bbox": {
                        "l": 177.0171,
                        "t": 428.352,
                        "r": 225.3943,
                        "b": 408.144
                    },
                    "text": "Parts",
                    "attrs": {
                        "row": 1,
                        "col": 0,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.6",
                    "order": 14,
                    "type": "table_cell",
                    "bbox": {
                        "l": 225.3943,
                        "t": 428.352,
                        "r": 273.7714,
                        "b": 408.144
                    },
                    "text": "Labor",
                    "attrs": {
                        "row": 1,
                        "col": 1,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.7",
                    "order": 15,
                    "type": "table_cell",
                    "bbox": {
                        "l": 273.7714,
                        "t": 428.352,
                        "r": 322.1486,
                        "b": 408.144
                    },
                    "text": "Toner, Ink",
                    "attrs": {
                        "row": 1,
                        "col": 2,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.8",
                    "order": 16,
                    "type": "table_cell",
                    "bbox": {
                        "l": 322.1486,
                        "t": 428.352,
                        "r": 370.5257,
                        "b": 408.144
                    },
                    "text": "Preventative Maintenance Kits",
                    "attrs": {
                        "row": 1,
                        "col": 3,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.9",
                    "order": 17,
                    "type": "table_cell",
                    "bbox": {
                        "l": 370.5257,
                        "t": 428.352,
                        "r": 418.9029,
                        "b": 408.144
                    },
                    "text": "Staples",
                    "attrs": {
                        "row": 1,
                        "col": 4,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.10",
                    "order": 18,
                    "type": "table_cell",
                    "bbox": {
                        "l": 418.9029,
                        "t": 428.352,
                        "r": 467.28,
                        "b": 408.144
                    },
                    "text": "Paper",
                    "attrs": {
                        "row": 1,
                        "col": 5,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.11",
                    "order": 19,
                    "type": "table_cell",
                    "bbox": {
                        "l": 128.64,
                        "t": 408.144,
                        "r": 177.0171,
                        "b": 387.936
                    },
                    "text": "Gold",
                    "attrs": {
                        "row": 2,
                        "col": 0,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.12",
                    "order": 20,
                    "type": "table_cell",
                    "bbox": {
                        "l": 177.0171,
                        "t": 408.144,
                        "r": 225.3943,
                        "b": 387.936
                    },
                    "text": "YES",
                    "attrs": {
                        "row": 2,
                        "col": 1,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.13",
                    "order": 21,
                    "type": "table_cell",
                    "bbox": {
                        "l": 225.3943,
                        "t": 408.144,
                        "r": 273.7714,
                        "b": 387.936
                    },
                    "text": "YES",
                    "attrs": {
                        "row": 2,
                        "col": 2,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.14",
                    "order": 22,
                    "type": "table_cell",
                    "bbox": {
                        "l": 273.7714,
                        "t": 408.144,
                        "r": 322.1486,
                        "b": 387.936
                    },
                    "text": "YES",
                    "attrs": {
                        "row": 2,
                        "col": 3,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.15",
                    "order": 23,
                    "type": "table_cell",
                    "bbox": {
                        "l": 322.1486,
                        "t": 408.144,
                        "r": 370.5257,
                        "b": 387.936
                    },
                    "text": "YES",
                    "attrs": {
                        "row": 2,
                        "col": 4,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.16",
                    "order": 24,
                    "type": "table_cell",
                    "bbox": {
                        "l": 370.5257,
                        "t": 408.144,
                        "r": 418.9029,
                        "b": 387.936
                    },
                    "text": "YES",
                    "attrs": {
                        "row": 2,
                        "col": 5,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.17",
                    "order": 25,
                    "type": "table_cell",
                    "bbox": {
                        "l": 418.9029,
                        "t": 408.144,
                        "r": 467.28,
                        "b": 387.936
                    },
                    "text": "No",
                    "attrs": {
                        "row": 2,
                        "col": 6,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.18",
                    "order": 26,
                    "type": "table_cell",
                    "bbox": {
                        "l": 128.64,
                        "t": 387.936,
                        "r": 177.0171,
                        "b": 367.728
                    },
                    "text": "Silver",
                    "attrs": {
                        "row": 3,
                        "col": 0,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.19",
                    "order": 27,
                    "type": "table_cell",
                    "bbox": {
                        "l": 177.0171,
                        "t": 387.936,
                        "r": 225.3943,
                        "b": 367.728
                    },
                    "text": "YES",
                    "attrs": {
                        "row": 3,
                        "col": 1,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.20",
                    "order": 28,
                    "type": "table_cell",
                    "bbox": {
                        "l": 225.3943,
                        "t": 387.936,
                        "r": 273.7714,
                        "b": 367.728
                    },
                    "text": "YES",
                    "attrs": {
                        "row": 3,
                        "col": 2,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.21",
                    "order": 29,
                    "type": "table_cell",
                    "bbox": {
                        "l": 273.7714,
                        "t": 387.936,
                        "r": 322.1486,
                        "b": 367.728
                    },
                    "text": "YES",
                    "attrs": {
                        "row": 3,
                        "col": 3,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.22",
                    "order": 30,
                    "type": "table_cell",
                    "bbox": {
                        "l": 322.1486,
                        "t": 387.936,
                        "r": 370.5257,
                        "b": 367.728
                    },
                    "text": "YES",
                    "attrs": {
                        "row": 3,
                        "col": 4,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.23",
                    "order": 31,
                    "type": "table_cell",
                    "bbox": {
                        "l": 370.5257,
                        "t": 387.936,
                        "r": 418.9029,
                        "b": 367.728
                    },
                    "text": "No",
                    "attrs": {
                        "row": 3,
                        "col": 5,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.24",
                    "order": 32,
                    "type": "table_cell",
                    "bbox": {
                        "l": 418.9029,
                        "t": 387.936,
                        "r": 467.28,
                        "b": 367.728
                    },
                    "text": "No",
                    "attrs": {
                        "row": 3,
                        "col": 6,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.25",
                    "order": 33,
                    "type": "table_cell",
                    "bbox": {
                        "l": 128.64,
                        "t": 367.728,
                        "r": 177.0171,
                        "b": 347.52
                    },
                    "text": "Bronze",
                    "attrs": {
                        "row": 4,
                        "col": 0,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.26",
                    "order": 34,
                    "type": "table_cell",
                    "bbox": {
                        "l": 177.0171,
                        "t": 367.728,
                        "r": 225.3943,
                        "b": 347.52
                    },
                    "text": "YES",
                    "attrs": {
                        "row": 4,
                        "col": 1,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.27",
                    "order": 35,
                    "type": "table_cell",
                    "bbox": {
                        "l": 225.3943,
                        "t": 367.728,
                        "r": 273.7714,
                        "b": 347.52
                    },
                    "text": "YES",
                    "attrs": {
                        "row": 4,
                        "col": 2,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.28",
                    "order": 36,
                    "type": "table_cell",
                    "bbox": {
                        "l": 273.7714,
                        "t": 367.728,
                        "r": 322.1486,
                        "b": 347.52
                    },
                    "text": "No",
                    "attrs": {
                        "row": 4,
                        "col": 3,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.29",
                    "order": 37,
                    "type": "table_cell",
                    "bbox": {
                        "l": 322.1486,
                        "t": 367.728,
                        "r": 370.5257,
                        "b": 347.52
                    },
                    "text": "No",
                    "attrs": {
                        "row": 4,
                        "col": 4,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.30",
                    "order": 38,
                    "type": "table_cell",
                    "bbox": {
                        "l": 370.5257,
                        "t": 367.728,
                        "r": 418.9029,
                        "b": 347.52
                    },
                    "text": "No",
                    "attrs": {
                        "row": 4,
                        "col": 5,
                        "rowspan": 1,
                        "colspan": 1
                    }
                },
                {
                    "id": "p71.8.31",
                    "order": 39,
                    "type": "table_cell",
                    "bbox": {
                        "l": 418.9029,
                        "t": 367.728,
                        "r": 467.28,
                        "b": 347.52
                    },
                    "text": "No",
                    "attrs": {
                        "row": 4,
                        "col": 6,
                        "rowspan": 1,
                        "colspan": 1
                    }
                }
            ]
        },
        {
            "id": "p71.9",
            "order": 40,
            "type": "text",
            "bbox": {
                "l": 68.64,
                "t": 321.12,
                "r": 528.24,
                "b": 258.72
            },
            "text": "The corresponding Service Coverage plan applicable to each unit of Covered Equipment will be identified, as appropriate, on Schedules 1-4. Any supplies provided by Ricoh in connection with its Equipment Repair and Maintenance Services for Equipment covered under this Service Order will be provided in accordance with manufacturer's specifications. If Ricoh determines that Customer has used more than the manufacturer's recommended specifications for supplies provided by Ricoh, Customer will pay reasonable charges for those excess supplies and/or Ricoh may refuse additional supply shipments. Customer agrees that any systems utilizing similar supplies must be covered under similar inclusive service programs."
        },
        {
            "id": "p71.10",
            "order": 41,
            "type": "text",
            "bbox": {
                "l": 69.6,
                "t": 251.28,
                "r": 528.72,
                "b": 198.96
            },
            "text": "C. Software Support. Ricoh will, during Normal Operating Hours, provide support for software supplied by Ricoh (\"Software Support\") in accordance with the terms and conditions of this Service Order. Software Support is advice by telephone, email or via Ricoh's or the software developer's website following receipt of a request from Customer to diagnose faults in the software and advice to rectify such faults (remotely or by attendance on site as determined by Ricoh). The limitations set forth above in Section II (A) (4) of this Exhibit B to Service Order apply to this Software Support section."
        },
        {
            "id": "p71.11",
            "order": 42,
            "type": "heading",
            "bbox": {
                "l": 70.08,
                "t": 191.28,
                "r": 169.68,
                "b": 180
            },
            "text": "III. ONSITE SERVICES",
            "attrs": {
                "block_label": "paragraph_title"
            },
            "level": 3
        },
        {
            "id": "p71.12",
            "order": 43,
            "type": "text",
            "bbox": {
                "l": 69.36,
                "t": 170.16,
                "r": 528.96,
                "b": 128.16
            },
            "text": "A. Copy Services. If Ricoh is engaged to provide onsite Copy Services hereunder, Ricoh will provide reprographic/copying services with various finishing options, including binding, hole punching, stapling, lamination, and other special finishing services mutually agreed upon, at the Customer location(s) identified and at the prices set forth herein. Copy jobs will be completed in accordance with the following Service Levels:"
        },
        {
            "id": "p71.13",
            "order": 44,
            "type": "text",
            "bbox": {
                "l": 88.08,
                "t": 119.76,
                "r": 143.52,
                "b": 108.96
            },
            "text": "Job Accuracy"
        },
        {
            "id": "p71.14",
            "order": 45,
            "type": "text",
            "bbox": {
                "l": 296.4,
                "t": 101.04,
                "r": 303.12,
                "b": 91.68
            },
            "text": "8",
            "attrs": {
                "block_label": "number"
            }
        },
        {
            "id": "p71.15",
            "order": 46,
            "type": "text",
            "bbox": {
                "l": 259.92,
                "t": 80.4,
                "r": 338.16,
                "b": 69.84
            },
            "text": "Page 71 of 81",
            "attrs": {
                "block_label": "number"
            }
        },
        {
            "id": "p71.16",
            "order": 47,
            "type": "footer",
            "bbox": {
                "l": 71.28,
                "t": 79.92,
                "r": 108.48,
                "b": 68.88
            },
            "text": "67996v6",
            "attrs": {
                "block_label": "footer"
            }
        }
    ],
    "excluded_furniture": {
        "first": [],
        "last": []
    }
}