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            "text": "as a landing point for incoming calls and will also initiate data-driven and responsive outbound calls. (months 6-12)"
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            "text": "o Create an SOP manual that governs data policies for the CRM and student interactions. Assist the University in developing a financial aid model that is specific to its online programs and in compliance with Title IV requirements and other Department of Education (DOE) guidelines."
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            "text": "o Work shall be ongoing through months 1-12."
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            "text": "o Evaluation of existing programs (months 3-12)"
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            "text": "o Support course development and instructional design, including developing a course template (months 1-3) This template will establish a University-branded experience for its online program as well as reduce design load on faculty and extraneous cognitive load on students."
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            "text": "As part of this project, Contractor agrees to provide the following services:"
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                    "text": "Contractor will map each existing course in Blackboard to the new template. In any courses where the content will not neatly fit within the new template, Contractor will engage with the University-designated subject matter expert (SME) to determine how best to adjust the content before making any changes. Once a course is mapped to the new template, Contractor will manually move all course content (instructions, assignments, quizzes, videos, and other assets) from the Blackboard version of the course and organize those assets within the new version of the course.",
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