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doc14054 Student_Account_Collections_Regulation.pdf
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Page 1
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"text": "This regulation implements the Student Financial Responsibility and Collections Policy by detailing the specific procedures, consequences, and timelines related to past-due student accounts."
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"text": "Students who cannot pay their entire balance by the published deadline must enroll in an official university payment plan. KSU offers a payment plan through CashNet, which is interest-free but requires a processing fee of $35 per semester."
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Page 2
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"text": "Students whose account balances remain $500 or less after the application of all financial aid and other payments will not be removed from their registered courses. However, these students will still have a financial hold placed on their accounts until the balance is fully settled."
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"text": "KSU will send notifications to students to attempt to recover outstanding balances according to the following schedule before referring an account to an outside agency:"
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"text": "Required Actions\nNo collection action is required.\nThe Bursar's Office sends an initial past-due notification to the student's KSU email address. A financial hold is placed on the student's account.",
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"text": "The Bursar's Office sends a final written notice to the student's last known address and personal email address (if known). If the balance is not resolved within fourteen (14) days of the final notice, the account will be referred to a third-party collections agency.",
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"text": "If a student believes there is an error on their bill or requires more information, they must contact the Bursar's Office within sixty (60) days of the bill's date of issuance."
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Page 3
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"text": "Office\nCFO/Vice President of Fin. & Admin.\nBursar's Office",
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