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            "text": "Blackboard",
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            "text": "This Statement of Work (SOW) is a preliminary expectation of both Blackboard and Kentucky State University (\"Customer\") of the services that may need to be performed. As such it may be modified by a writing approved by the designated representatives of each Blackboard and Customer. The work described below is intended to be performed on a fixed price basis."
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            "text": "The objective of this Statement of Work (SOW) is to ensure that the implementation of support services for CLIENT students, staff, and faculty exceeds the expectations of your organization. In addition to providing contact center support, Blackboard will become a strategic participant in developing or recommending improvements for efficiency, quality of service, and support experience."
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            "text": "Page 4",
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            "text": "Blackboard Help Desk Services Statement of Work – Confidential",
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