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doc12632 citizen-slavery-and-human-trafficking-statement-2025-26-pdf-1.pdf
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"text": "This is the tenth annual Anti-Slavery and Human Trafficking Statement[p1.7.1] and Citizen remains proud of the steps we have taken to combat slavery and human trafficking and remain committed to improving our practices in this area. I can confirm that we have received no reports of slavery or human trafficking in our business or with any of our wider supply chain partners.",
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"text": "Citizen and its partners remain committed to a zero-tolerance approach to modern slavery and human trafficking in its supply chains. We recognise our obligations in identifying, targeting and preventing slavery and human trafficking and we understand that everyone has a role to play to eliminate this."
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"text": "Citizen undertakes a range of community and social based activities, including housing, regeneration, community development and care. We employ over 1,000 members of staff and manage more than 30,000 homes across Birmingham, Coventry, Herefordshire, Worcestershire and the wider West Midlands."
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"text": "We are a not-for-profit social housing business creating homes that are a foundation for life. We do however have Signature New Homes, who develop open market housing to subsidise the development of more affordable homes."
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"text": "As a registered provider we do not operate extensive, worldwide supply chains. Due to this, we can build close relationships with suppliers which enable us to promote our commitment with regards to slavery and human trafficking."
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"text": "We are committed to ensuring that there is no modern slavery in our supply chains or in any part of our organisation. As part of this, we have an Anti Slavery and Human Trafficking Policy which reflects our commitment to acting ethically and with integrity in all our business relationships, as well as implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains. This policy was reviewed in May 2022, underwent an interim review in December 2023 and is due for a full review in July 2025. A copy of the policy can be found on our website."
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"text": "Citizen’s Procurement Policy underwent a full review in 2024/25 to ensure it’s compliance with the new procurement act. The Procurement Team have undertaken work to prepare colleagues for the requirements of the Act including enhanced duties around reporting instances of modern slavery should a breach be identified."
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"text": "In 2024 it was reported that some major employers in the U.K. had been employing victims of modern slavery, failing to identify the same key risk indicators such as the same bank accounts or addresses used for several employees. Following these reports, we checked our policies and processes, and we are confident in our payroll processes and reporting would identify such risks. Similar checks are also made for customers' account when issuing credit recharges."
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"text": "a specific process for concerns relating to modern slavery. Colleagues who are based predominantly in our communities including engineers, estates services and grounds maintenance colleagues can now rapidly report concerns via their hand-held devices using a simple app. We have trained these colleagues to use our processes, and our Safeguarding Committee keeps the effectiveness of these process under review. A new suite of performance indicators has been developed and allow the Safeguarding Committee to have greater insight into modern slavery and other safeguarding issues."
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"text": "All colleagues, regardless of role, must undertake some level of safeguarding training, this helps all staff to identify any safeguarding issues within our supply chains or in our homes and ensures they follow the correct referral procedures. We have Safeguarding Leads in all areas of the business who have enhanced levels of training to support them to spot signs of abuse that may indicate modern slavery."
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"text": "As we are based in and operate solely within the UK, we have identified that as an organisation our exposure to the risk of slavery and human trafficking is low. However, as part of our ongoing process to identify and monitor risks we have identified that our key area of risk lies in our relationships with supply chains and contractors. Through the procurement process suppliers are required to share their Modern Slavery Statement or agree to comply with Citizen's, failure to do so will result in their exclusion."
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"text": "Page 5 of 5",
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