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            "text": "3.5.1 Alternative accommodation",
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            "text": "Where possible, customers will be encouraged to stay with friends or family whilst work is ongoing in their home, and a daily disturbance payment will be made to them."
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            "text": "Where staying with friends or family is not possible, we will facilitate temporary moves which will usually be into a hotel or bed and breakfast accommodation."
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            "text": "Should it be determined, that work will take longer than expected, a temporary move to an alternative Citizen property will be considered."
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            "text": "Where accommodation is provided this will be managed by a Neighbourhood Services Manager or Neighbourhood Officer and we will make all reasonable attempts to ensure that it is suitable for the household and that minimises disruption. The alternative accommodation will be provided for anyone who permanently lives in the property, for children who live there for at least one night a week and in line with the maximum number of occupants allowed under the tenancy agreement."
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            "text": "If the customer does not want to move out of their home temporarily, we will consider undertaking work with the customer still in occupation. We will require written notice from them confirming they have been advised of the risks, and they have chosen to remain in the property and that they have been provided with information about how to stay safe."
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            "text": "We will communicate clearly and promptly with tenants about any identified hazards and required actions, in full compliance with Awaab's Law."
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            "text": "3.5.2 Payments",
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            "text": "We will agree with the customer on what, if any, additional costs and compensation/inconvenience payments there may be should they be required to stay in suitable alternative accommodation. This will be managed by the Neighbourhood Officer."
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            "text": "3.6 Permanent moves",
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            "text": "A permanent move is one where the customer moves out with no intention of returning to their original home. Permanent moves can be identified as moves;"
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                    "text": "Due to demolition"
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                    "text": "Emergency transfers (see section 3.7)"
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                    "text": "Discretionary moves (see section 3.7)"
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            "text": "3.6.1 Due to demolition",
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                    "text": "POLICY",
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                    "text": "[Lettings Policy]",
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                    "text": "Version: V6.0\nDate: November 2025",
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                    "text": "Lead Officer: Peter Gill\nPage 5 of 12",
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                    "text": "Approved at/by: BOARD\nDate of review: November 2028",
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            "text": "UNCONTROLLED WHEN PRINTED",
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