← Paul Test
doc11971 ff80cafa-b681-4961-bb68-5010671875eb_delay_repay-artifacted.pdf
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Page 1
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"text": "What is delay repay?\nDelay Repay is a national scheme offered by train operating companies in the UK to compensate for delays to your train journey. The scheme allows any passenger to claim compensation if their train is delayed 15 minutes or more and you arrive later than scheduled. This is a government backed compensation scheme to compensate the traveller for the delay and inconvenience to their journey."
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"text": "If your train is delayed for more than 15 minutes, keep your ticket (be that electronic or paper). Take note of the length of delay. Go to the train operator's website (only the passenger themselves can claim Delay Repay from the specific rail operator they travelled with)."
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"text": "Complete the compensation request online. You may be asked to set up an account, but if you travel that route regularly it may be of benefit."
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"text": "Complete the online request form for compensation which will ask if you wish to be paid directly into your bank account or some may ask if you wish to donate your compensation to a charity of the TOC's choice. Follow the instructions on the train operator's website to make a claim."
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"text": "You can claim if your journey is delay is more than 15 minutes or longer."
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"text": "The amount of compensation you receive depends on the length of your delay and the type of ticket you are travelling on. For example, some train operators offer 50% of your ticket price for delays up to 30 minutes to 1 hour and a full refund if the delay is more than 1 hour."
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Page 2
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"text": "Delay Repay"
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"text": "All claims for compensation must be made within 28 days of the delayed journey (the sooner the better is recommended)."
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"text": "Abandoned Journeys due to disruption or Industrial action",
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"text": "If your travel is disrupted by a strike or the train you are booked on is not operational, do not claim Delay Repay. Return your full ticket to your booking provider to claim a refund for the unused ticket."
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"text": "（1）"
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"text": "Delayed by\n15 minutes or more?",
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"text": "15 mins"
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"text": "It's quick and easy to claim money back."
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