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                            "text": "Version\n1.0\n2.0\n3.0\n3.1\n3.2\n3.3\n3.3.1\n3.4\n4.0\n5.0",
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                            "text": "Date\n31/07/2017\n31/03/2018\n30/04/2018\n10/05/2018\n21/05/2018\n22/05/2018\n16/10/2018\n05/11/2019\n14/09/2021\n08/02/2023",
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                            "text": "Revision Author\nKeith Raymond\nAidan Coghlan\nAidan Coghlan\nAidan Coghlan/Keith Graham\nAidan Coghlan\nGDPR Team\nAidan Coghlan/Keith Graham\nKeith Graham\nAidan Coghlan\nAidan Coghlan",
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                            "text": "Summary of Changes\nInitial version\nGDPR compliant and approved version\nGDPR enhanced version\nFurther updates\nFurther updates\nGDPR pre May25th Final Version\nGroups specific policy\nFurther updates\nBrexit / Online\nStrong Customer Authentication. PSD2",
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                    "text": "1. Introduction, Fundamental approach and definitions.\n1.1 Introduction.\n1.2 Fundamental approach.\n1.3 WTCG Definitions.\n1.4 Brexit and UK GDPR\n1.5 Strong Customer Authentication\n2. Privacy & Data Protection Statement.\n2.1 The General Data Protection Regulation.\n2.2 GDPR key definitions.\n2.3 WTCG IT system definitions.\n2.4 WTCG IT system notes.\n2.5 Principles relating to processing of personal data.\n2.6 Right of the individual.\n2.7 Consent.\n2.8 Privacy by design.\n2.9 Transfer of personal data.\n2.10 Data protection officer.\n2.11 Breach notification.\n2.12 GDPR Compliance.\n2.13 Data Deletion\n3. Appendices, Tables & Forms\n3.1 Traveller profile data\n3.3 Data retention and deletion timeframe.\n3.3 Data subject request timeframe.\n3.4 Data Access request form\n3.5 Personal Data Breach Notification Form\n3.6 Groups",
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                    "text": "In its everyday business operations, World Travel Centre Group (WTCG) makes use of data about identifiable individuals. These categories of data subject include:",
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                    "text": "Prospective Travellers.",
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                    "text": "Current, past and prospective employees.",
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                    "text": "In collecting and using this data, the organisation is subject to a variety of legislation controlling how such activities may be carried out and the safeguards that must be put in place to protect it.",
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                    "text": "The purpose of this policy is to set out the relevant legislation and to describe the steps WTCG is taking to ensure that it remains fully compliant.",
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                    "text": "This control applies to all systems, people and processes that constitute the organisation's information systems, including board members, directors, employees, suppliers and other third parties who have access to WTCG systems.",
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                    "text": "In addition, we have developed a shorter GDPR FAQ document for Data Subjects and interested parties in clear and concise language.",
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                    "text": "WTCG operates as a travel agent booking travel transactions for individuals personally or on behalf of other entities such as Employers, Travel Agencies, Schools, Clubs or other Corporate Bodies.",
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                    "text": "WTCG obtains, with the consent of the Data Subject, only the data required to facilitate the type of travel requested by the Data Subject or by the entities above on behalf of the Data Subject.",
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                    "text": "WTCG also obtains limited information about visitors to WTCG group websites in the ordinary course of browsing those sites. The information gathered is incidental and is not used for any data processing purpose, as outlined in section 2.4.15 Website Users",
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                            "text": "Business Travel / Travel Management / TMC Divisions",
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                            "text": "ETV",
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                            "text": "B2C Retail online flight sales, Cruise",
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                    "text": "1.4 BREXIT & UK GDPR:",
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                    "text": "The EU GDPR does not apply in the UK after the end of the Brexit transition period on 31 December 2020.",
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                    "text": "The UK's DPA 2018 has already enacted the EU GDPR's requirements into UK law and, with effect from 1 January 2021, the DPPEC (Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit)) Regulations 2019 amended the DPA 2018 and merged it with the requirements of the EU GDPR to form a new, UK-specific data protection regime that works in a UK context after Brexit as part of the DPA 2018.",
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                    "text": "This new regime is known as the 'UK GDPR'.",
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                    "text": "Where appropriate we have aligned our GDPR documentation with the requirements of the UK GDPR and to reflect the UK's independent jurisdiction and the specific scope and wording of the UK GDPR.",
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                    "text": "Where our UK registered entity offers services to EU residents we continue to comply with the EU GDPR.",
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                    "text": "SCA2 was fully implemented in October 2022 by our payment services providers (PSPs) as required by the Payment Services Directive (PSD2).",
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                    "text": "Where we take payments by card, we are required to obtain additional information from the card holder and provide this to our PSP to ensure payments are processed in accordance with 3DSecure V2 requirements.",
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                    "text": "This data is instantaneously transmitted to our PSP in real time and is not held or stored by our systems.",
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                    "text": "The General Data Protection Regulation 2016 (GDPR) is one of the most significant pieces of legislation affecting the way that WTCG carries out its information processing activities. Significant fines are applicable if a breach is deemed to have occurred under the GDPR, which is designed to protect the personal data of citizens of the European Union.",
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                    "text": "It is WTCG policy to ensure that our compliance with the GDPR and other relevant legislation is clear and demonstrable at all times.",
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                    "text": "There are a total of 26 definitions listed within the GDPR and it is not appropriate to reproduce them all here. However, the most fundamental definitions with respect to this policy are as follows:",
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                    "text": "any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;",
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                            "text": "Section below\n1",
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                            "text": "Clickatell",
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                            "text": "12",
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                            "text": "Survey Monkey",
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                            "text": "Third Party platform ‘Survey Monkey’ used for Competition Data Collection and company feedback",
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                            "text": "Survey Monkey",
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                            "text": "Sangoma",
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                            "text": "15",
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                            "text": "Websites",
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                            "text": "WTCG public websites",
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                            "text": "WTCG In-House IT",
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                    "text": "Only systems processing personal data are listed above.\nExplanatory notes are included in section 2.4 below.\nThe relevant data retention and deletion policy is set out in table 2 below.",
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                    "text": "Privacy and Data Protection Statement",
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                    "text": "Data contained in PNRs (Passenger Name Record) is generally retained for a period of 11 months for customer service purposes.",
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                    "text": "Personal data may be stored in traveller profile records as requested by clients to facilitate current and future trips by clients. This data is expunged annually for clients who have not booked travel with STM in the preceding 3 years.",
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                    "text": "2.4.3 Amadeus GDS",
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                    "text": "2.4.4 Boss",
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                    "text": "Boss is the WTCG in-house front, mid and back office processing system. We have identified the various tables and data sets where personal data may be stored. This data is retained securely for record keeping purposes only. Our data retention policy for personal data is 5 years post trip except where a traveller deletion request is received. The WTCG Directors consider this to be reasonable considering customer service and legal obligations.",
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                    "text": "2.4.5 Mailchimp",
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                    "text": "Where you have explicitly consented at the time we collected your personal information or where we otherwise have a right to do so, we may also use your personal information to send you our Monthly Newsletters, Travel Alerts and other Marketing Communications, using third party email platform, MailChimp. If you choose to unsubscribe from Selective Marketing Communications your personal data will be deleted after 30 days of Selective Travel receiving this request.",
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                    "text": "Opting-in to Marketing Communications. When you opt-in to marketing communications we will ask you for the following personal details: name and email address. This information is then used to, where you have opted-in to receiving email newsletters and travel alerts.",
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                    "text": "WTCG use Realex for the credit card payment collection via a re-direct to a secure payments page. We do not store personal credit card info on behalf of clients.",
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                    "text": "We store personal data for staff members for the purposes of payroll processing. Data for former staff members is archived following the completion of the last tax year of service of that employee.",
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                    "text": "2.4.8 Sage HR System.",
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                    "text": "We store personal data for staff members in accordance with standard HR practice. Data for former staff members is archived on completion of their employment.",
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                    "text": "2.4.9 Microsoft Exchange & Outlook",
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                    "text": "Personal data may be submitted to us by or on behalf of clients by email. Our staff are trained to use this data for the express purpose of fulfilling a travel request and to store this data in the relevant systems above. We have procedures in place to delete this data immediately on completion of the travel transaction.",
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                },
                {
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                    "text": "2.4.10 Mail Store",
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                    "level": 3,
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                    "text": "WTCG emails are generally archived after 12 months. We endeavour to ensure that personal data is not archived and is deleted from the primary email system above.",
                    "reading_order": 10
                },
                {
                    "id": "p10.12",
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                    "text": "2.4.11 Clickatell",
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                },
                {
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                    "text": "We periodically send promotional SMS mailshots to clients who have booked wi[p10.13.1] us in the previous 3 years. From May 25 th 2018, clients will be asked to specifically opt in to such mailshots.",
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                    "text": "The subject matter of these mailshots is strictly related to the travel service previously purchased from us. All SMS mailshots contain an opt-out facility. Clients with bookings older than 3 years have their details removed from these SMS marketing lists.",
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                    "text": "2.4.12 Survey Monkey",
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                    "text": "Selective Travel Management run competitions where subscribing to email marketing is a condition of entry. You can unsubscribe to these communications using the link in the email at any time. When entering a competition Selective Travel Management will ask you for the following personal details: name, email address, mobile phone number (not compulsory). This information is collected and stored on a third party platform called Survey Monkey. Your information will be held for 30 days post competition before being deleted.",
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                    "text": "Selective Travel Management will occasionally ask for feedback and send corporate survey questionnaires. Selective Travel Management will ask you for the following personal information: name and email address. Information is collected and stored on third party platform Survey Monkey. Your personal information will be held for 12 months before being deleted from Survey Monkeys data base.",
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                    "text": "Privacy and Data Protection Statement",
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                    "text": "All telephone calls to/from our organisation are recorded for quality control and training purposes. Data Subjects may supply personal data to us by telephone. We securely retain recorded audio files for a period of 18 months in accordance with good business practice.",
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                    "text": "Data Subjects may be personally identifiable from CCTV recordings which are part of our overall security measures. CCTV recordings are overwritten approximately every 2 months.",
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                    "text": "Data Subjects who access our various websites may in theory be identifiable from IP addresses used. We do not collect, collate or use this data in any way and the log files containing this data are periodically deleted.",
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                    "text": "There are 7 fundamental principles upon which the GDPR is based.",
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                            "text": "processed lawfully, fairly and in a transparent manner in relation to the data subject ('lawfulness, fairness and transparency');",
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                            "text": "collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall, in accordance with Article 89(1), not be considered to be incompatible with the initial purposes ('purpose limitation');",
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                            "text": "adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed ('data minimisation');",
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                            "text": "accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay ('accuracy');",
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                            "text": "kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) subject to implementation of the appropriate technical and organisational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject ('storage limitation');",
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                            "text": "processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against",
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                    "text": "accidental loss, destruction or damage, using appropriate technical or organisational measures ('integrity and confidentiality').",
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                    "text": "7. The controller shall be responsible for, and be able to demonstrate compliance with 1-6 above ('accountability')",
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                    "text": "WTCG complies with all of these principles both in the processing it currently carries out and as part of the introduction of new methods of processing such as new IT systems. The operation of an information security management system (ISMS) that conforms to the ISO/IEC 27001 international standard is a key part of that commitment. World Travel Centre Limited is currently aligning its ISMS processes with a view to being ISO 27001 compliant.",
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                            "text": "The right to rectification",
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                            "text": "The right to data portability",
                            "marker": "6.",
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                        },
                        {
                            "id": "p12.9.7",
                            "order": 16,
                            "type": "list_item",
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                                "l": 101.2596,
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                            "text": "The right to object",
                            "marker": "7.",
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                        },
                        {
                            "id": "p12.9.8",
                            "order": 17,
                            "type": "list_item",
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                                "l": 100.5397,
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                                "r": 454.9483,
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                            "text": "Rights in relation to automated decision making and profiling.",
                            "marker": "8.",
                            "reading_order": 7
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                    ],
                    "reading_order": 8
                },
                {
                    "id": "p12.10",
                    "order": 18,
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                    "text": "Each of these rights must be supported by appropriate procedures within WTCG that allow the required action to be taken within the timescales stated in the GDPR.",
                    "reading_order": 9
                },
                {
                    "id": "p12.11",
                    "order": 19,
                    "type": "text",
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                    "text": "These timescales are shown in Table 3.",
                    "reading_order": 10
                },
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                    "id": "p12.12",
                    "order": 20,
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                    "text": "2.7 Consent",
                    "attrs": {
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                    "level": 3,
                    "reading_order": 11
                },
                {
                    "id": "p12.13",
                    "order": 21,
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                    "bbox": {
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                    "text": "All data collected and processed is necessary for a reason allowable in the GDPR. In the case of children below the age of 16 data is collected from a parent usually travelling in the same booking as the child.",
                    "reading_order": 12
                },
                {
                    "id": "p12.14",
                    "order": 22,
                    "type": "text",
                    "bbox": {
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                    "text": "This statement contains transparent information about our usage of personal data and is available to data subjects at any time, including rights regarding their data explained, such as the right to withdraw consent or have data permanently deleted.",
                    "reading_order": 13
                },
                {
                    "id": "p12.15",
                    "order": 23,
                    "type": "text",
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                    "text": "We only collect data directly from the Data Subject or through a connected party such as an Employer or an entity contracting with us to supply travel services.",
                    "reading_order": 14
                },
                {
                    "id": "p12.16",
                    "order": 24,
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                    "text": "2.8 Privacy by Design",
                    "attrs": {
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                    "level": 3,
                    "reading_order": 15
                },
                {
                    "id": "p12.17",
                    "order": 25,
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                    "text": "WTCG has adopted the principle of privacy by design and will ensure that the definition and planning of all new or significantly changed systems that collect or process personal data will be subject to due consideration of privacy issues, including the completion of one or more data protection impact assessments.",
                    "reading_order": 16
                },
                {
                    "id": "p12.18",
                    "order": 26,
                    "type": "heading",
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                    "text": "2.9 Transfer of Personal Data",
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                {
                    "id": "p12.19",
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                    "text": "12 | Page",
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                    "reading_order": 18
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            ]
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        {
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                    "id": "p13.1",
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                    "id": "p13.2",
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                    "text": "Privacy and Data Protection Statement",
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                    "text": "Transfers of personal data outside the European Union must be carefully reviewed prior to the transfer taking place to ensure that they fall within the limits imposed by the GDPR. This depends partly on the European Commission's judgement as to the adequacy of the safeguards for personal data applicable in the receiving country and this may change over time.",
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                {
                    "id": "p13.5",
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                    "text": "Personal data may be transferred outside the EU for the expressed purpose of fulfilling a travel request on behalf of a data subject. For Example: Non-EU airlines, hotel providers and governments. WTCG takes all reasonable steps to ensure secure data transfer to reputable third parties.",
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                {
                    "id": "p13.6",
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                    "text": "Intra-group international data transfers must be subject to legally binding agreements referred to as Binding Corporate Rules (BCR) which provide enforceable rights for data subjects.",
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                {
                    "id": "p13.7",
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                    "text": "The following table outlines where and why data may be transferred to third parties.",
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                                {
                                    "row": 2,
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                                    "coverage": 0.59,
                                    "text": "Yes. Third Party platform Mailchimp is used for our own mar…"
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                                {
                                    "row": 3,
                                    "col": 2,
                                    "coverage": 0.55,
                                    "text": "Yes. Only where we are required to do so to complete a trav…"
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                            "text": "Data Sharing",
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                            "text": "WTC Group",
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                            "id": "p13.8.3",
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                            "type": "table_cell",
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                            "text": "Third Party",
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                            "id": "p13.8.4",
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                            "text": "Sensitive Data",
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                            "reading_order": 3
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                        {
                            "id": "p13.8.5",
                            "order": 13,
                            "type": "table_cell",
                            "bbox": {
                                "l": 354,
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                                "r": 372.582103,
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                            "text": "Yes",
                            "attrs": {
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                                "rowspan": 1,
                                "colspan": 1,
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                            },
                            "reading_order": 4
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                        {
                            "id": "p13.8.6",
                            "order": 14,
                            "type": "table_cell",
                            "bbox": {
                                "l": 354,
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                                "b": 450.44318
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                            "text": "Yes. Specifically Health information or criminal record data where the information is necessary to complete a travel request such as when requested by airlines, hotels or for visa purposes i.e. only where it is necessary to enable the data subject to avail of the travel service booked.",
                            "attrs": {
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                            "id": "p13.8.7",
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                            "text": "Marketing Purposes",
                            "attrs": {
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                            "reading_order": 6
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                        {
                            "id": "p13.8.8",
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                            "text": "Yes",
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                            "reading_order": 7
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                        {
                            "id": "p13.8.9",
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                            "text": "Yes. Third Party platform Mailchimp is used for our own marketing purposes.\\nData is only stored on Mailchimp server and not shared.",
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                            "id": "p13.8.10",
                            "order": 18,
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                            "text": "EU Travel Purposes",
                            "attrs": {
                                "row": 3,
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                            "reading_order": 9
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                        {
                            "id": "p13.8.11",
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                            "bbox": {
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                            "text": "Yes",
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                            "reading_order": 10
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                        {
                            "id": "p13.8.12",
                            "order": 20,
                            "type": "table_cell",
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                            "text": "Yes. Only where we are required to do so to complete a travel request such as when requested by airlines, hotels, and car hire companies or for visa purposes i.e. only where it is necessary to enable the data subject to avail of the travel service booked.",
                            "attrs": {
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                            "id": "p13.8.13",
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                            "text": "Non EU Travel Purposes",
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                            "text": "Yes",
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                            "reading_order": 13
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                            "text": "Yes. Only to a verified travel supplier or service provider who may be situated outside the EEA and only for the expressed purpose of enabling a travel transaction. For example, non-EU airlines or US government for APIS purposes.",
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                            "text": "Other Purposes",
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                            "reading_order": 15
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                            "text": "Yes. Only where the data subject has submitted the data to us and consents to its retention for future use.",
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                            "text": "No",
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                    "id": "p13.9",
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                    "text": "2.10 Data Protection Officer",
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                    "level": 3,
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                },
                {
                    "id": "p13.10",
                    "order": 28,
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                    "text": "A defined role of Data Protection Officer (DPO) is required under the GDPR if an organization is a public authority, if it performs large scale monitoring or if it processes particularly sensitive types of data on a large scale. The DPO is required to have an appropriate level of knowledge and can either be an in-house resource or outsourced to an appropriate service provider.",
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                    "id": "p13.11",
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                    "text": "Based on the above criteria WTCG does not require a Data Protection Officer to be appointed.",
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                {
                    "id": "p13.12",
                    "order": 30,
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                    "text": "2.11 Breach Notification",
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                    "id": "p13.13",
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                    "text": "It is WTCG policy to be fair and proportionate when considering the actions to be taken to inform affected parties regarding breaches of personal data. In line with the GDPR,",
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                    "text": "13",
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                    "text": "Page",
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                            "text": "Data Record\nTitle\nFirstName *\nMiddleName\nSurname *\nPhone Number Type\nPhone Number Value\nEmail Addresses\nMobile Numbers\nPostal Addresses Type\nDescription\nLine 1\nLine 2\nLine 3\nCity\nCounty\nCountry\nPost Code\nGender\nDate Of Birth\nOrganisation (TradeClient) *\nPosition in Organisation\nName is as per passport verification\nAllow Marketing Contact flag\nMarketing Group Membership\nSeat Preference\nMeal Preference\nTSA Redress Number\nFrequent Flyer Programme name/airline\nFrequent Flyer Numbers\nSpecial Service Requests\nSpecial Service Requests Code\nAirline (if applicable)",
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                            "text": "Mandatory\nN\nY\nN\nY\nN\nY\nN\nN\nN\nN\nY\nN\nN\nN\nN\nY\nN\nN\nN\nY\nN\nN\nN\nN\nN\nN\nN\nN\nY\nN\nN\nY",
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                                "r": 189.046203,
                                "b": 631.33284
                            },
                            "text": "STM",
                            "attrs": {
                                "row": 1,
                                "col": 1,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 6
                        },
                        {
                            "id": "p19.5.8",
                            "order": 13,
                            "type": "table_cell",
                            "bbox": {
                                "l": 223.08,
                                "t": 679.948824,
                                "r": 291.414943,
                                "b": 631.33284
                            },
                            "text": "GDS\\nPassenger Name Record (PNR)",
                            "attrs": {
                                "row": 1,
                                "col": 2,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 7
                        },
                        {
                            "id": "p19.5.9",
                            "order": 14,
                            "type": "table_cell",
                            "bbox": {
                                "l": 297.96,
                                "t": 691.468824,
                                "r": 440.450587,
                                "b": 654.85284
                            },
                            "text": "11 Months post trip except where client or traveller deletion request received.",
                            "attrs": {
                                "row": 1,
                                "col": 3,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 8
                        },
                        {
                            "id": "p19.5.10",
                            "order": 15,
                            "type": "table_cell",
                            "bbox": {
                                "l": 446.993967,
                                "t": 691.468824,
                                "r": 523.426084,
                                "b": 643.2128399999999
                            },
                            "text": "To enable post trip customer service, refunds etc.",
                            "attrs": {
                                "row": 1,
                                "col": 4,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 9
                        },
                        {
                            "id": "p19.5.11",
                            "order": 16,
                            "type": "table_cell",
                            "bbox": {
                                "l": 79.559,
                                "t": 691.468824,
                                "r": 161.447722,
                                "b": 654.85284
                            },
                            "text": "Corporate Traveller Profile Data ^{{*}}",
                            "attrs": {
                                "row": 2,
                                "col": 0,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 10
                        },
                        {
                            "id": "p19.5.12",
                            "order": 17,
                            "type": "table_cell",
                            "bbox": {
                                "l": 168,
                                "t": 691.468824,
                                "r": 189.046203,
                                "b": 677.89284
                            },
                            "text": "STM",
                            "attrs": {
                                "row": 2,
                                "col": 1,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 11
                        },
                        {
                            "id": "p19.5.13",
                            "order": 18,
                            "type": "table_cell",
                            "bbox": {
                                "l": 223.08,
                                "t": 621.988824,
                                "r": 291.429329,
                                "b": 585.01284
                            },
                            "text": "GDS Profile System.\\nBoss Profile System.",
                            "attrs": {
                                "row": 2,
                                "col": 2,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 12
                        },
                        {
                            "id": "p19.5.14",
                            "order": 19,
                            "type": "table_cell",
                            "bbox": {
                                "l": 297.96,
                                "t": 541.1088239999999,
                                "r": 440.420909,
                                "b": 504.37284
                            },
                            "text": "5 years post trip except where client or traveller deletion request received.",
                            "attrs": {
                                "row": 2,
                                "col": 3,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 13
                        },
                        {
                            "id": "p19.5.15",
                            "order": 20,
                            "type": "table_cell",
                            "bbox": {
                                "l": 434.6964,
                                "t": 592.2952,
                                "r": 525.4941,
                                "b": 527.9455
                            },
                            "text": "To facilitate current and future bookings from Clients.",
                            "attrs": {
                                "row": 2,
                                "col": 4,
                                "rowspan": 1,
                                "colspan": 1
                            },
                            "reading_order": 14
                        },
                        {
                            "id": "p19.5.16",
                            "order": 21,
                            "type": "table_cell",
                            "bbox": {
                                "l": 79.5602,
                                "t": 598.592357,
                                "r": 161.452383,
                                "b": 573.4928399999999
                            },
                            "text": "Consol Traveller Data",
                            "attrs": {
                                "row": 3,
                                "col": 0,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 15
                        },
                        {
                            "id": "p19.5.17",
                            "order": 22,
                            "type": "table_cell",
                            "bbox": {
                                "l": 168,
                                "t": 506.06882399999995,
                                "r": 190.676931,
                                "b": 492.49283999999994
                            },
                            "text": "WTC",
                            "attrs": {
                                "row": 3,
                                "col": 1,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 16
                        },
                        {
                            "id": "p19.5.18",
                            "order": 23,
                            "type": "table_cell",
                            "bbox": {
                                "l": 223.08,
                                "t": 541.1088239999999,
                                "r": 245.253153,
                                "b": 492.49283999999994
                            },
                            "text": "GDS\\nBoss",
                            "attrs": {
                                "row": 3,
                                "col": 2,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 17
                        },
                        {
                            "id": "p19.5.19",
                            "order": 24,
                            "type": "table_cell",
                            "bbox": {
                                "l": 297.96,
                                "t": 598.5888239999999,
                                "r": 440.420909,
                                "b": 412.09283999999997
                            },
                            "text": "48 hours post trip.\\n5 years post trip except where client or traveller deletion request received.",
                            "attrs": {
                                "row": 3,
                                "col": 3,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 18
                        },
                        {
                            "id": "p19.5.20",
                            "order": 25,
                            "type": "table_cell",
                            "bbox": {
                                "l": 447,
                                "t": 541.1088239999999,
                                "r": 523.587317,
                                "b": 458.05283999999995
                            },
                            "text": "To enable booking completion, APIS, ETA etc.\\nFor record purposes only.",
                            "attrs": {
                                "row": 3,
                                "col": 4,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 19
                        },
                        {
                            "id": "p19.5.21",
                            "order": 26,
                            "type": "table_cell",
                            "bbox": {
                                "l": 79.5602,
                                "t": 506.06935699999997,
                                "r": 161.452383,
                                "b": 480.97283999999996
                            },
                            "text": "Retail Traveller Data",
                            "attrs": {
                                "row": 4,
                                "col": 0,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 20
                        },
                        {
                            "id": "p19.5.22",
                            "order": 27,
                            "type": "table_cell",
                            "bbox": {
                                "l": 168,
                                "t": 598.5888239999999,
                                "r": 190.676931,
                                "b": 585.01284
                            },
                            "text": "WTC",
                            "attrs": {
                                "row": 4,
                                "col": 1,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 21
                        },
                        {
                            "id": "p19.5.23",
                            "order": 28,
                            "type": "table_cell",
                            "bbox": {
                                "l": 223.08,
                                "t": 691.468824,
                                "r": 245.253153,
                                "b": 435.01284
                            },
                            "text": "GDS\\nBoss",
                            "attrs": {
                                "row": 4,
                                "col": 2,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 22
                        },
                        {
                            "id": "p19.5.24",
                            "order": 29,
                            "type": "table_cell",
                            "bbox": {
                                "l": 297.951619,
                                "t": 644.908824,
                                "r": 440.389876,
                                "b": 492.49283999999994
                            },
                            "text": "11 months post trip.\\n5 years post trip except where client or traveller deletion request received.",
                            "attrs": {
                                "row": 4,
                                "col": 3,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 23
                        },
                        {
                            "id": "p19.5.25",
                            "order": 30,
                            "type": "table_cell",
                            "bbox": {
                                "l": 434.6964,
                                "t": 463.5959,
                                "r": 525.4941,
                                "b": 399.2462
                            },
                            "text": "To enable booking completion, APIS, ETA etc.\\nFor record purposes and for specific marketing of relevant products to existing customers",
                            "attrs": {
                                "row": 4,
                                "col": 4,
                                "rowspan": 1,
                                "colspan": 1
                            },
                            "reading_order": 24
                        },
                        {
                            "id": "p19.5.26",
                            "order": 31,
                            "type": "table_cell",
                            "bbox": {
                                "l": 79.559,
                                "t": 356.193357,
                                "r": 142.224315,
                                "b": 331.09283999999997
                            },
                            "text": "Personal Traveller Data",
                            "attrs": {
                                "row": 5,
                                "col": 0,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 25
                        },
                        {
                            "id": "p19.5.27",
                            "order": 32,
                            "type": "table_cell",
                            "bbox": {
                                "l": 168,
                                "t": 356.18882399999995,
                                "r": 198.427674,
                                "b": 342.61283999999995
                            },
                            "text": "WTCG",
                            "attrs": {
                                "row": 5,
                                "col": 1,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 26
                        },
                        {
                            "id": "p19.5.28",
                            "order": 33,
                            "type": "table_cell",
                            "bbox": {
                                "l": 223.08,
                                "t": 356.18882399999995,
                                "r": 267.486046,
                                "b": 331.09283999999997
                            },
                            "text": "Microsoft Exchange",
                            "attrs": {
                                "row": 5,
                                "col": 2,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 27
                        },
                        {
                            "id": "p19.5.29",
                            "order": 34,
                            "type": "table_cell",
                            "bbox": {
                                "l": 297.96,
                                "t": 356.18882399999995,
                                "r": 435.671982,
                                "b": 331.09283999999997
                            },
                            "text": "Emails older than 12 months are archived.",
                            "attrs": {
                                "row": 5,
                                "col": 3,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 28
                        },
                        {
                            "id": "p19.5.30",
                            "order": 35,
                            "type": "table_cell",
                            "bbox": {
                                "l": 446.999,
                                "t": 356.193357,
                                "r": 523.482391,
                                "b": 296.538986
                            },
                            "text": "Reasonable timeframe to retain data / records in live system.",
                            "attrs": {
                                "row": 5,
                                "col": 4,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 29
                        },
                        {
                            "id": "p19.5.31",
                            "order": 36,
                            "type": "table_cell",
                            "bbox": {
                                "l": 79.559,
                                "t": 298.35435699999994,
                                "r": 142.224315,
                                "b": 273.25284
                            },
                            "text": "Personal Traveller Data",
                            "attrs": {
                                "row": 6,
                                "col": 0,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 30
                        },
                        {
                            "id": "p19.5.32",
                            "order": 37,
                            "type": "table_cell",
                            "bbox": {
                                "l": 168,
                                "t": 298.3488239999999,
                                "r": 198.427674,
                                "b": 284.77284
                            },
                            "text": "WTCG",
                            "attrs": {
                                "row": 6,
                                "col": 1,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 31
                        },
                        {
                            "id": "p19.5.33",
                            "order": 38,
                            "type": "table_cell",
                            "bbox": {
                                "l": 223.08,
                                "t": 298.3488239999999,
                                "r": 267.975079,
                                "b": 284.77284
                            },
                            "text": "Mail Store",
                            "attrs": {
                                "row": 6,
                                "col": 2,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 32
                        },
                        {
                            "id": "p19.5.34",
                            "order": 39,
                            "type": "table_cell",
                            "bbox": {
                                "l": 297.96,
                                "t": 298.3488239999999,
                                "r": 428.978491,
                                "b": 273.25284
                            },
                            "text": "Emails are retained for 6 additional years.",
                            "attrs": {
                                "row": 6,
                                "col": 3,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 33
                        },
                        {
                            "id": "p19.5.35",
                            "order": 40,
                            "type": "table_cell",
                            "bbox": {
                                "l": 447,
                                "t": 298.3488239999999,
                                "r": 523.45703,
                                "b": 238.69283999999993
                            },
                            "text": "To comply with all legal and customer service obligations",
                            "attrs": {
                                "row": 6,
                                "col": 4,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 34
                        },
                        {
                            "id": "p19.5.36",
                            "order": 41,
                            "type": "table_cell",
                            "bbox": {
                                "l": 79.5602,
                                "t": 240.388824,
                                "r": 147.841235,
                                "b": 226.81283999999994
                            },
                            "text": "Employee Data",
                            "attrs": {
                                "row": 7,
                                "col": 0,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 35
                        },
                        {
                            "id": "p19.5.37",
                            "order": 42,
                            "type": "table_cell",
                            "bbox": {
                                "l": 168,
                                "t": 240.388824,
                                "r": 198.427674,
                                "b": 226.81283999999994
                            },
                            "text": "WTCG",
                            "attrs": {
                                "row": 7,
                                "col": 1,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 36
                        },
                        {
                            "id": "p19.5.38",
                            "order": 43,
                            "type": "table_cell",
                            "bbox": {
                                "l": 223.08,
                                "t": 240.388824,
                                "r": 263.432679,
                                "b": 215.29283999999996
                            },
                            "text": "Sage / Micropay",
                            "attrs": {
                                "row": 7,
                                "col": 2,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 37
                        },
                        {
                            "id": "p19.5.39",
                            "order": 44,
                            "type": "table_cell",
                            "bbox": {
                                "l": 297.96,
                                "t": 240.388824,
                                "r": 435.654086,
                                "b": 215.29283999999996
                            },
                            "text": "Data is archived after every tax year.",
                            "attrs": {
                                "row": 7,
                                "col": 3,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 38
                        },
                        {
                            "id": "p19.5.40",
                            "order": 45,
                            "type": "table_cell",
                            "bbox": {
                                "l": 434.6964,
                                "t": 270.5469,
                                "r": 525.4941,
                                "b": 206.1972
                            },
                            "text": "To comply with legal and taxation obligations",
                            "attrs": {
                                "row": 7,
                                "col": 4,
                                "rowspan": 1,
                                "colspan": 1
                            },
                            "reading_order": 39
                        },
                        {
                            "id": "p19.5.41",
                            "order": 46,
                            "type": "table_cell",
                            "bbox": {
                                "l": 71.5056,
                                "t": 206.1972,
                                "r": 162.3033,
                                "b": 141.8476
                            },
                            "text": "Telephone Call recordings",
                            "attrs": {
                                "row": 8,
                                "col": 0,
                                "rowspan": 1,
                                "colspan": 1
                            },
                            "reading_order": 40
                        },
                        {
                            "id": "p19.5.42",
                            "order": 47,
                            "type": "table_cell",
                            "bbox": {
                                "l": 167.991403,
                                "t": 193.82882399999994,
                                "r": 190.676931,
                                "b": 168.73284
                            },
                            "text": "WTC STM",
                            "attrs": {
                                "row": 8,
                                "col": 1,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 41
                        },
                        {
                            "id": "p19.5.43",
                            "order": 48,
                            "type": "table_cell",
                            "bbox": {
                                "l": 223.08,
                                "t": 193.82882399999994,
                                "r": 279.126646,
                                "b": 180.25284
                            },
                            "text": "PBX System",
                            "attrs": {
                                "row": 8,
                                "col": 2,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 42
                        },
                        {
                            "id": "p19.5.44",
                            "order": 49,
                            "type": "table_cell",
                            "bbox": {
                                "l": 297.96,
                                "t": 193.82882399999994,
                                "r": 344.415945,
                                "b": 180.25284
                            },
                            "text": "18 Months",
                            "attrs": {
                                "row": 8,
                                "col": 3,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 43
                        },
                        {
                            "id": "p19.5.45",
                            "order": 50,
                            "type": "table_cell",
                            "bbox": {
                                "l": 434.6964,
                                "t": 206.1972,
                                "r": 525.4941,
                                "b": 141.8476
                            },
                            "text": "For quality control and training purposes.\\nTo deal with customer service issues.",
                            "attrs": {
                                "row": 8,
                                "col": 4,
                                "rowspan": 1,
                                "colspan": 1
                            },
                            "reading_order": 44
                        },
                        {
                            "id": "p19.5.46",
                            "order": 51,
                            "type": "table_cell",
                            "bbox": {
                                "l": 79.5602,
                                "t": 112.94882399999995,
                                "r": 130.004047,
                                "b": 87.85293999999999
                            },
                            "text": "CCTV Recordings",
                            "attrs": {
                                "row": 9,
                                "col": 0,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 45
                        },
                        {
                            "id": "p19.5.47",
                            "order": 52,
                            "type": "table_cell",
                            "bbox": {
                                "l": 167.953157,
                                "t": 112.94882399999995,
                                "r": 190.676931,
                                "b": 87.85293999999999
                            },
                            "text": "WTC STM",
                            "attrs": {
                                "row": 9,
                                "col": 1,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 46
                        },
                        {
                            "id": "p19.5.48",
                            "order": 53,
                            "type": "table_cell",
                            "bbox": {
                                "l": 223.08,
                                "t": 112.94882399999995,
                                "r": 286.341129,
                                "b": 99.37284
                            },
                            "text": "CCTV System",
                            "attrs": {
                                "row": 9,
                                "col": 2,
                                "rowspan": 1,
                                "colspan": 1,
                                "bbox_refit": true
                            },
                            "reading_order": 47
                        },
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                    "text": "The GDPR requires that breaches of personal data that may result in a risk to the rights and freedoms of natural persons are notified to the supervisory authority without undue delay and, where feasible, not less than 72 hours after having become aware of it. If this timescale has not been met, the reasons for this should be stated here",
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                    "text": "WTCG arrange group travel for Corporate, Trade and Retail clients. Group Travellers are frequently one-off clients and as such are treated as a separate data subject category.",
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                        },
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                            "id": "p27.12.31",
                            "order": 46,
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                        },
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                            "id": "p27.12.32",
                            "order": 47,
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                        },
                        {
                            "id": "p27.12.33",
                            "order": 48,
                            "type": "table_cell",
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                    ],
                    "reading_order": 11
                },
                {
                    "id": "p27.13",
                    "order": 49,
                    "type": "text",
                    "bbox": {
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                    "text": "Where data is emailed, it is transferred to secure password protected files and the email is permanently deleted. We recommend password protection for all data file attachments.",
                    "reading_order": 12
                },
                {
                    "id": "p27.14",
                    "order": 50,
                    "type": "text",
                    "bbox": {
                        "l": 69.1061,
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                    "text": "Important: We require all traveller data to be transmitted to us at the same time and in the same format.",
                    "reading_order": 13
                },
                {
                    "id": "p27.15",
                    "order": 51,
                    "type": "heading",
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                    "text": "Data Transfer:",
                    "attrs": {
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                    },
                    "level": 3,
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                },
                {
                    "id": "p27.16",
                    "order": 52,
                    "type": "text",
                    "bbox": {
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                    "text": "Data is submitted to airlines and other travel providers on behalf of the data subject and to fulfil our service obligations. Personal data requirements of airlines and destination countries can vary.",
                    "reading_order": 15
                },
                {
                    "id": "p27.17",
                    "order": 53,
                    "type": "heading",
                    "bbox": {
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                    "text": "Traveller Profiles:",
                    "attrs": {
                        "block_label": "paragraph_title"
                    },
                    "level": 3,
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                },
                {
                    "id": "p27.18",
                    "order": 54,
                    "type": "text",
                    "bbox": {
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                    "text": "We manage our corporate client traveller profile data internally. We do not create traveller profiles for individuals travelling as part of a group. For data subjects that may have a corporate traveller profile already created, please note that we still require the traveller data to be submitted as part of the group data above.",
                    "reading_order": 17
                },
                {
                    "id": "p27.19",
                    "order": 55,
                    "type": "heading",
                    "bbox": {
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                    "text": "Group Contact Information:",
                    "attrs": {
                        "block_label": "paragraph_title"
                    },
                    "level": 3,
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                },
                {
                    "id": "p27.20",
                    "order": 56,
                    "type": "text",
                    "bbox": {
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                    },
                    "text": "We obtain contact details for group leader(s) for operational and customer service reasons. We do not obtain or require individuals contact details.",
                    "reading_order": 19
                },
                {
                    "id": "p27.21",
                    "order": 57,
                    "type": "footer",
                    "bbox": {
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                    },
                    "text": "27",
                    "attrs": {
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                    },
                    "reading_order": 20
                },
                {
                    "id": "p27.22",
                    "order": 58,
                    "type": "footer",
                    "bbox": {
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                    "text": "Page",
                    "attrs": {
                        "block_label": "number"
                    },
                    "reading_order": 21
                }
            ]
        }
    ]
}